Technical Support

Technical discussion and repair advice for all TomTom models.

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Can not Renew my map update subscription.

Steve01
Apr 4, 2013

Replies: 1

Views: 2K

Apr 4, 2013

dhn

Can Not Use This Map On This Device

bpres
Sep 9, 2013

Replies: 3

Views: 1K

Sep 15, 2013

redrock3

Can't connect to TomTom

joyve
Jul 5, 2018

Replies: 6

Views: 2K

Jul 6, 2018

Arno

Can't connect with MyDrive Connect

jbelmo
Jul 5, 2018

Replies: 2

Views: 3K

Jul 5, 2018

jbelmo

Can't download new 1040 map. Says servers busy yesterday & this morning.

fred9x
Nov 30, 2019

Replies: 3

Views: 1K

Dec 1, 2019

fred9x

Can't find Cal.txt in Tomtom Toyota II

itawilga
Jun 14, 2017

Replies: 4

Views: 3K

Jul 12, 2017

canderson

Can't find certain POI's?

Joanna
Jun 10, 2014

Replies: 5

Views: 1K

Jun 10, 2014

dhn

Can't install new map

rcacs
Jan 9, 2015

Replies: 7

Views: 2K

Jan 11, 2015

canderson

Can't log into Tomtom Mydrive Connect

tomtomton
May 26, 2016

Replies: 1

Views: 2K

May 26, 2016

dhn

Can't see the TOMTOM folders and files in my PC

DudeDan
May 4, 2015

Replies: 4

Views: 14K

May 5, 2015

DudeDan

Can't update or restore TomTom XL.

Syfer
Sep 4, 2013

Replies: 14

Views: 6K

May 10, 2014

canderson

Can't update Via 135

MJBJ
Jul 22, 2018

Replies: 5

Views: 2K

Jul 23, 2018

dhn

Cancelling a route

dedwards9339
Jun 10, 2015

Replies: 2

Views: 2K

Jun 10, 2015

dedwards9339

Cannot change time

jflack
Apr 3, 2015

Replies: 2

Views: 932

Apr 3, 2015

jflack

Cannot find voices

Dougie Williams
May 29, 2015

Replies: 3

Views: 2K

May 29, 2015

dhn

Cannot Format Hard Disk

darrenwood
Apr 6, 2013

Replies: 1

Views: 2K

Apr 6, 2013

dhn

Cannot get GPS signal

Lauren
Jul 2, 2018

Replies: 6

Views: 2K

Jul 4, 2018

Lauren

cannot hard reset. Just restarts. no connection to my drive connect

justmaggs
Apr 24, 2019

Replies: 13

Views: 3K

Apr 29, 2019

Arno

cannot install 720 go on my Mac is there a licence number I must have If so I would like to know i

charles duligal
Jul 27, 2017

Replies: 1

Views: 1K

Jul 27, 2017

dhn

Cannot install Camps9 on GO520

subyroo
Jul 15, 2017

Replies: 5

Views: 1K

Jul 17, 2017

subyroo

Cannot load .ov2 file

duckster
Mar 20, 2016

Replies: 4

Views: 2K

Mar 20, 2016

canderson

Cannot load new maps

Dave Kitchen
Jul 6, 2019

Replies: 6

Views: 2K

Jul 7, 2019

canderson

Cannot load Tom Tom MyDrive on Windows 10 PC

mrpreserve
Jul 4, 2019

Replies: 5

Views: 2K

Jul 4, 2019

Arno

Cannot update my Tom Tom xl

pie1408
Jul 31, 2017

Replies: 1

Views: 2K

Jul 31, 2017

dhn

Cant Login

Tom Mills
Dec 7, 2013

Replies: 1

Views: 2K

Dec 7, 2013

dhn

Can’t get it to ask me for rout choice when putting a address.

Kawasakiw800
Jul 28, 2020

Replies: 1

Views: 1K

Jul 28, 2020

canderson

Car Sucker pad sheared

jon sullivan
Aug 14, 2013

Replies: 2

Views: 2K

Aug 18, 2013

mvl

Carminat Remote control not working 2010 Renault Megane Scenic

Twillings
Feb 16, 2022

Replies: 1

Views: 3K

Feb 16, 2022

canderson

Carminat scenic 2011

Danmotor
Apr 18, 2020

Replies: 3

Views: 2K

Apr 18, 2020

canderson

Carminat showing wrong gps location

Jacqui57
Nov 19, 2018

Replies: 13

Views: 7K

Apr 16, 2021

Mdee

Carminat TomTom Wont Boot

Richiemalia
Mar 5, 2014

Replies: 3

Views: 10K

Mar 5, 2014

canderson

Change from miles to km on NB1 in Mazda CX-5

SteveMogridge
Jan 8, 2020

Replies: 4

Views: 4K

Dec 12, 2020

canderson

Change Preferences/Switch Map on TomTom 930 after updating to North America map

zhong
Sep 4, 2016

Replies: 20

Views: 3K

Sep 7, 2016

canderson

Changing Home address on Go60

k9ibm
Aug 1, 2020

Replies: 1

Views: 949

Aug 1, 2020

canderson

Changing SDHC Card in TomTom One (New Edition)

Larry39
Jun 15, 2015

Replies: 6

Views: 3K

Jun 16, 2015

Arno

Changing start up image and gps icon

sapelgas431
Jul 9, 2017

Replies: 2

Views: 2K

Jul 10, 2017

sapelgas431

Charging a 'GoLIve 1005', and other devices maybe ?

Monty205
Mar 31, 2016

Replies: 15

Views: 2K

Apr 1, 2016

Arno

Charging a Via 1515 m TomTom

rjlocal22
May 28, 2019

Replies: 4

Views: 1K

May 29, 2019

canderson

Charging issue

katecopsey
Mar 7, 2014

Replies: 1

Views: 1K

Mar 7, 2014

canderson

Charging my TomTom GO 5100

kafka
Nov 28, 2017

Replies: 5

Views: 2K

Nov 30, 2017

dhn

Charging problem

Kempe
Dec 20, 2013

Replies: 4

Views: 1K

Dec 20, 2013

Kempe

Charging question

Terry Brown
Nov 24, 2013

Replies: 4

Views: 1K

Nov 24, 2013

Arno

Chip id as in photo please help

Agent 47
Feb 13, 2015

Replies: 4

Views: 1K

Feb 14, 2015

Agent 47

clear_flash for TomTom One

srfpala
Feb 21, 2018

Replies: 3

Views: 2K

Feb 21, 2018

dhn

Compulsory software update, is it ok?

rondeco30
Mar 16, 2019

Replies: 2

Views: 1K

Mar 16, 2019

rondeco30

Confused

Bernevia
Nov 9, 2013

Replies: 14

Views: 2K

Nov 18, 2013

Bernardvia

Confusing Names

Roger L
Jan 19, 2019

Replies: 15

Views: 1K

Feb 3, 2019

canderson

Connect TomTom 930 B.T. to B.T. Speakers

zhong
Sep 19, 2016

Replies: 3

Views: 2K

Sep 24, 2016

canderson

Connect vs Uconnect vs Blue and Me GO 1000

TommyGoGo
Apr 11, 2021

Replies: 4

Views: 883

Apr 12, 2021

TommyGoGo

Connecting GO 5200 to My Drive

oldun
Oct 6, 2018

Replies: 1

Views: 1K

Oct 6, 2018

dhn

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Which Generation TomTom Do I Own?
How to find and interpret the serial number
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