Recently, I tried to update to Western Europe v.10.11. Unfortunately, something has gone wrong.\n\nCustomer support (phone-line) have not been very helpful.\n\nThe memory in the device is only showing something like 506 megabytes.\n\nI have tried to repair the installation. It is showing on the account, but as not installed.\n\nCustomer support have offered a UK & Ireland map, which is on the account, but I have explained that this isn't what we need. They have alsp suggested getting a memory card, but I don't want to do this unless absolutely necessary.\n\nIn the past (over a year ago) they actually gave me instructions to totally reset the device, but unfortunately I cannot remember how to do this.\n\nWhen the device is turned on, it just says 'No maps found'.\n\nWe are using MyDriveConnect. We are having difficulty actually getting it to connect to the server at all. Customer service have said there might be a problem with the firewall, but not as far as I can see (we use W10 Home, 64-bit). It is uninstalled for now.\n\nHELP!