Technical Support

Technical discussion and repair advice for all TomTom models.

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  1. Andy_P
    Locked Sticky

    Technical problems - Please read here first

    Andy_P, Oct 3, 2012
    Replies:
    0
    Views:
    9,453
    Andy_P
    Oct 3, 2012
  2. fred9x

    iphone does not connect to GO 620 for live traffic info via Bluetooth

    fred9x, Jan 31, 2020
    Replies:
    10
    Views:
    352
    canderson
    Feb 15, 2020 at 11:34 PM
  3. weinerlt

    missed hearing direction - please repeat on TomTom 620 device

    weinerlt, Feb 13, 2020 at 12:44 PM
    Replies:
    1
    Views:
    215
    canderson
    Feb 13, 2020 at 4:03 PM
  4. sammi

    VIA 25 not loading routes

    sammi, Feb 1, 2020
    Replies:
    5
    Views:
    890
    canderson
    Feb 1, 2020
  5. roadkill401

    TomTom GO 720 Firmware Upgrade

    roadkill401, Jan 24, 2020
    Replies:
    5
    Views:
    343
    canderson
    Jan 25, 2020
  6. stromtrooper

    Go Premium X

    stromtrooper, Jan 21, 2020
    Replies:
    7
    Views:
    443
    canderson
    Jan 23, 2020
  7. BRANTY

    Trucker 6000 just says "battery Empty going to sleep", Not charging & Won't power up.

    BRANTY, Jan 19, 2020
    Replies:
    2
    Views:
    459
    BRANTY
    Jan 19, 2020
  8. kocikproceder

    Problem with turning on navigation

    kocikproceder, Jan 3, 2020 ... 2
    Replies:
    21
    Views:
    580
    canderson
    Jan 17, 2020
  9. PITBULL

    Via 1525 - Network Status Not Connected

    PITBULL, Jan 10, 2020 ... 2
    Replies:
    28
    Views:
    1,107
    canderson
    Jan 15, 2020
  10. SteveMogridge

    Change from miles to km on NB1 in Mazda CX-5

    SteveMogridge, Jan 9, 2020
    Replies:
    1
    Views:
    349
    dhn
    Jan 9, 2020
  11. mcat0

    TomTom VIA 1505 Micro USB problem

    mcat0, Jan 7, 2020
    Replies:
    1
    Views:
    208
    canderson
    Jan 7, 2020
  12. FourSeasons

    Stuck in The Canaries!

    FourSeasons, Dec 29, 2019
    Replies:
    3
    Views:
    557
    canderson
    Dec 29, 2019
  13. Sal raj

    Touch screen

    Sal raj, Dec 24, 2019
    Replies:
    1
    Views:
    352
    dhn
    Dec 24, 2019
  14. wjlelectric

    Driving to a location using GPS co-ordinates

    wjlelectric, Dec 18, 2019
    Replies:
    4
    Views:
    710
    wjlelectric
    Dec 22, 2019
  15. PDRoberts

    My Drive Connect v 4.2.6 .3888 issue

    PDRoberts, Nov 16, 2019
    Replies:
    10
    Views:
    534
    PDRoberts
    Dec 15, 2019
  16. Robert in ga

    My tom tom xl lost the voices after a recent map update.

    Robert in ga, Dec 14, 2019
    Replies:
    0
    Views:
    395
    Robert in ga
    Dec 14, 2019
  17. TWD

    XL lost computer voices after Home upgrade

    TWD, Dec 2, 2019
    Replies:
    16
    Views:
    302
    canderson
    Dec 14, 2019
  18. Bydand

    Time Display

    Bydand, Dec 12, 2019
    Replies:
    1
    Views:
    413
    canderson
    Dec 12, 2019
  19. weojfneqor

    Meaning of icons that keep moving?

    weojfneqor, Dec 10, 2019
    Replies:
    3
    Views:
    290
    Arno
    Dec 10, 2019
  20. jake0269

    tomtom via 135 help please :(

    jake0269, Dec 9, 2019
    Replies:
    1
    Views:
    295
    dhn
    Dec 9, 2019
  21. CharlieYorkshire

    Remote control not detected by Carminat Build in Renault Clio 3

    CharlieYorkshire, Dec 8, 2019
    Replies:
    1
    Views:
    293
    dhn
    Dec 8, 2019
  22. TR7Driver

    TomTom Home 2.2 aborts on installation

    TR7Driver, Dec 7, 2019
    Replies:
    1
    Views:
    212
    canderson
    Dec 7, 2019
  23. TheBigDave

    Vehicle dimensions on a Go Pro 520

    TheBigDave, Dec 7, 2019
    Replies:
    2
    Views:
    148
    TheBigDave
    Dec 7, 2019
  24. Andy_o

    Continuous restoring your device loop tomtom 610

    Andy_o, Nov 24, 2019
    Replies:
    4
    Views:
    354
    Andy_o
    Dec 7, 2019
  25. Butras

    TomTom XL2 IQ routes - 7yr old map - no map updates - is there a way to update?

    Butras, Dec 4, 2019
    Replies:
    7
    Views:
    274
    Butras
    Dec 6, 2019
  26. Siouxsie

    How to hide EV charging point icons

    Siouxsie, Dec 5, 2019
    Replies:
    2
    Views:
    365
    Siouxsie
    Dec 5, 2019
  27. GO620

    Trans-continetal use GO620

    GO620, Dec 5, 2019
    Replies:
    1
    Views:
    170
    dhn
    Dec 5, 2019
  28. Sean b

    Go 6100 shutting down

    Sean b, Dec 4, 2019
    Replies:
    2
    Views:
    188
    Sean b
    Dec 5, 2019
  29. Arelde

    XXL 550: Computer will not recognise or connect.

    Arelde, Nov 28, 2019
    Replies:
    15
    Views:
    409
    Arno
    Dec 2, 2019
  30. fred9x

    Can't download new 1040 map. Says servers busy yesterday & this morning.

    fred9x, Nov 30, 2019
    Replies:
    3
    Views:
    336
    fred9x
    Dec 1, 2019
  31. Smub

    Go Premium voices

    Smub, Nov 14, 2019
    Replies:
    9
    Views:
    356
    Smub
    Nov 24, 2019
  32. j01

    SIM card deactivation

    j01, Nov 23, 2019
    Replies:
    1
    Views:
    223
    canderson
    Nov 23, 2019
  33. 2gBg

    VIA1625M Rotate Display

    2gBg, Nov 21, 2019
    Replies:
    2
    Views:
    298
    Arno
    Nov 21, 2019
  34. Landsicksailor

    GO Pro 6200 - Not starting - Not resetting/rebooting or recovering - white line Only goes 20mm only

    Landsicksailor, Nov 17, 2019
    Replies:
    6
    Views:
    347
    dhn
    Nov 19, 2019
  35. mcat0

    TT 730 New Screen Unresponsive

    mcat0, Nov 18, 2019
    Replies:
    0
    Views:
    303
    mcat0
    Nov 18, 2019
  36. Monty205

    Live Services Unavailability ?

    Monty205, Nov 2, 2019
    Replies:
    14
    Views:
    305
    canderson
    Nov 14, 2019
  37. mcat0

    Tomtom 730 obsolete?

    mcat0, Oct 31, 2019
    Replies:
    15
    Views:
    367
    mcat0
    Nov 14, 2019
  38. AnnGJ

    My GO 520 keeps going to Sleep

    AnnGJ, Nov 11, 2019
    Replies:
    7
    Views:
    304
    canderson
    Nov 12, 2019
  39. Browny127

    Tom Tom Via125 live Switching Off

    Browny127, Nov 1, 2019
    Replies:
    5
    Views:
    198
    dhn
    Nov 4, 2019
  40. daleman

    premium x

    daleman, Nov 2, 2019
    Replies:
    1
    Views:
    350
    dhn
    Nov 2, 2019
  41. Monty205

    1005 Go Live (Camper) Start Up Loop.

    Monty205, Feb 22, 2019 ... 2
    Replies:
    22
    Views:
    2,089
    Monty205
    Nov 2, 2019
  42. Davee3

    Older 720 will not link with newest version of Home 2

    Davee3, Oct 28, 2019
    Replies:
    2
    Views:
    216
    Davee3
    Oct 29, 2019
  43. Rodney Campbell

    Constant restart

    Rodney Campbell, Oct 29, 2019
    Replies:
    1
    Views:
    265
    canderson
    Oct 29, 2019
  44. scrumpyvet

    POI's to Go Professional 620

    scrumpyvet, Oct 21, 2019
    Replies:
    5
    Views:
    783
    Arno
    Oct 23, 2019
  45. TonyKiwiGPS

    How to copy waypoints from a Garmin to a TomTom?

    TonyKiwiGPS, Oct 20, 2019
    Replies:
    5
    Views:
    344
    TonyKiwiGPS
    Oct 21, 2019
  46. Beeston Baz

    Editing 'My Places'

    Beeston Baz, Oct 20, 2019
    Replies:
    3
    Views:
    204
    Beeston Baz
    Oct 21, 2019
  47. Deck1ng

    Power supply

    Deck1ng, Jun 12, 2019
    Replies:
    7
    Views:
    612
    molerat
    Oct 20, 2019
  48. Beeston Baz

    GO 60 Is it real?

    Beeston Baz, Oct 18, 2019
    Replies:
    3
    Views:
    286
    Beeston Baz
    Oct 19, 2019
  49. the_rubicon

    mydrive app not showing *.ov2 poi's imported to mydrive web

    the_rubicon, Oct 14, 2019
    Replies:
    9
    Views:
    342
    canderson
    Oct 18, 2019
  50. EricG

    Problems with TomTom Home on Windows 10

    EricG, Oct 18, 2019
    Replies:
    1
    Views:
    546
    dhn
    Oct 18, 2019
  51. the_rubicon

    go520 traffic checker mydrive app

    the_rubicon, Oct 14, 2019
    Replies:
    3
    Views:
    177
    the_rubicon
    Oct 16, 2019
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