Update stopped my tom tom working

Discussion in 'Technical Support' started by Rexy, Aug 18, 2019.

  1. Rexy

    Rexy

    Joined:
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    TomTom Model(s):
    Go live camper and caravan
    Hi all,
    Desperately need some help. I have a tom tom go live camper and caravan sat nav.
    A few weeks ago, I did the latest update , but since then, the device turns on but after a few mins turns itself off again. I did the reset option with no results. Can anyone help ?
    Thanks. Rexy
     
    Rexy, Aug 18, 2019
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  2. Rexy

    dhn Moderator

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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Maybe support on Monday:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Aug 18, 2019
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  3. Rexy

    canderson Moderator

    Joined:
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    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Sorry to say, but a seemingly very large number of the Camper 1005 units have been bricked by the TomTom update.
    Especially since we know this from the large number of reports here, I would push that line with TomTom when I talk to them.

    1) Do NOT let the person on the other end claim that it's some 'new' issue.
    2) The "That model is obsolete; how about a great deal on a new one?" line isn't cutting it with us here.

    It's definitely something about their update, not operator error, that is causing this.
    There's a thread somewhere here, and no doubt on the TomTom corporate support board, where a small handful of users have found some method to recover from this, but it's my impression that the problem returns after a short period of time.
     
    canderson, Aug 19, 2019
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