Go6000 not responding during update.

Discussion in 'TomTom Home and MyTomTom Software' started by Jonzjob, Aug 28, 2020.

  1. Jonzjob

    Jonzjob

    Joined:
    Jul 18, 2010
    Messages:
    44
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    Location:
    was Nr Carcassonne France. Now NW Wilts England.
    TomTom Model(s):
    Go6000
    I have been trying to update my GO6000 and it has come up with the message of

    'Your Device is not Responding disconnect and reconnect your device directly to your computer'

    And the message on the screen of the 6000 is 'Updating do not disconnect your deice'.

    The update started and after a few minutes of it updating I walked away and came back a while later to find these messages. I think that I remember reading that if it is disconnected during an update it could almost scrap the device? So now, with the conflicting messages I am not sure what to do to get out of this situation.

    Can anyone help please?
     
    Jonzjob, Aug 28, 2020
    #1
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  2. Jonzjob

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    11,205
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    Location:
    Colorado, USA
    TomTom Model(s):
    GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
    Often an issue if the PC is set up to time out after some 'inactivity' period, where 'inactivity' is in the eye of the OS developer.
    Are you using a notebook/netbook or ? They often are set to shut down by default, and don't see MyDrive as doing anything important, unfortunately. Which OS and version are you using?

    For Win10, check Settings / Power & sleep /
    Be sure that "Sleep" is set to "Never" while you are performing updates.

    Worst case, we can attempt a full recovery operation on the 6000, but let's see if it recovers after checking on the above issue.
     
    canderson, Aug 29, 2020
    #2
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