GO6000 "Bricked" by adding premium voice

Discussion in 'General TomTom Discussion' started by worldtravellerz, May 9, 2014.

  1. worldtravellerz


    May 9, 2014
    Likes Received:
    TomTom Model(s):
    GO930, GO6000
    I have been in regular contact with you support desk CCARE-997 (incident:140501-000691), but everything you seem to do seems to make my GO 6000 worse! Was working fine, although for hearing reasons wanted to have premium voice. Added this to my account and didn't appear. After many conversations helpdesk owned up to an issue! Whilst premium voice was loaded, wouldn't work if device was set to use units of Miles+yards or Miles+feet (only kilometres). This morning I received 3 updates and now when I select MyPlaces it shows an outline route, tries to optimise the route twice, redisplays the outline route, but the doesn't show the "Lets Go" steering wheel so can't see route step by step details - so no use whatsoever. Device therefore "bricked" - this is really appalling customer service and a technical mess! Either resolve quickly or I will be taking legal advice!!!!!!!!!!!!!!!!!
    worldtravellerz, May 9, 2014
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  2. worldtravellerz

    dhn Moderator

    Oct 1, 2007
    Likes Received:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Well, don't take legal action against us. We ARE NOT affiliated with TomTom. Just a user forum.

    Customer service numbers:

    [​IMG]United Kingdom
    0845 161 0009
    or 020 7387 5444

    9:00 am to 5:30 pm

    Also, Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
    dhn, May 9, 2014
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