loaded program to connect via to system but not responding

Discussion in 'General TomTom Discussion' started by tony forbes, Aug 20, 2015.

  1. tony forbes

    tony forbes

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    TomTom Model(s):
    via 180
    have a new laptop and cannot load updates to gps despite reloading program , successful app load but cannot get the gps to show as connected, message reads " device not connected" Have tried multiple times but unsuccessful.
     
    tony forbes, Aug 20, 2015
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  2. tony forbes

    Arno Moderator

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    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Do you hear the PC sound for the USB connect/disconnect?
    If not, try a different USB cable.
     
    Arno, Aug 20, 2015
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  3. tony forbes

    canderson Moderator

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    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Which app did you load on your laptop, TomTom Home or MyDrive? If you have loaded MyDrive, what kind of PC are you using (Windows or Mac?). Are you using the supplied cable? Do other USB devices work on the same port(s) on your laptop?
     
    canderson, Aug 20, 2015
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