Go 620 issues after update

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Jun 13, 2020
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<img src="/styles/default/custom/flags/us.png" alt="United States" /> United States
TomTom Model(s)
Go 620
I did the update then tomtom stopped functioning properly. Keeps going dark, but not shutting down. Tried restart, reset still doing same thing. I would like to CALL for help, but I cannot find a phone number. I am unable to get to factory reset on my unit. Is the any way to do not on screen? I haven't had this unit that long. I'm so frustrated. Can anyone help?
 

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