620 WiFi


Joined
Jul 4, 2010
Messages
86
Location
Wisconsin USA
TomTom Model(s)
TomTom go 2535 live and via 1605 TM
Hi everyone
I have the TomTom go 620 WiFi and for some reason it droops. I have it mounted to my windshield and it will droop face down. It’s like the ball don’t fit the mount like it should. I hope you understand what I’m talking about from my description
 
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Arno

Moderator
Joined
Jun 3, 2008
Messages
3,603
Location
Toronto - Pickering, ON
TomTom Model(s)
930; GO 620; Start 63
Welcome to TomTomForums.

I have no suggestions.
I have the same and must say that of all the TomTom devices I had over the years this one has the toughest ball/socket joint I ever had.
If I make adjustments I always hang on to the suction portion with the other hand.
 
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canderson

Moderator
Joined
Dec 28, 2007
Messages
11,252
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
+1. Arno. The mounts for my 620 (and others that use that same mount) are very tight for me, too. There's something wrong with either the mount or the ball.
I would go ahead and disassemble the ball from the mount (sounds like it will be a lot easier than it normally would be!) and see whether there are any issues inside the mount. There's a clear plastic piece inside the mount that captures the ball, and I'm wondering if it has cracked. You just twist the arm out of the mount with a bit of force. Just did it again myself yesterday to swap the usual suction cup for a fixed style mount/ball.
 

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