TomTom Go 620 WiFi Speed camera uploads

Discussion in 'General TomTom Discussion' started by Norman1366, Jul 9, 2019.

  1. Norman1366

    Norman1366

    Joined:
    Jul 9, 2019
    Messages:
    1
    Likes Received:
    0
    TomTom Model(s):
    Go 620 wifi
    GO 620 WiFi is not picking up speed camera updates and now does not show any whatsoever. Tried reloading from MyDrive and all info comes through but not speed cameras. Any help would be appreciated.
     
    Norman1366, Jul 9, 2019
    #1
    1. Advertisements

  2. Norman1366

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,934
    Likes Received:
    436
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Normally, on the 620, all updates are done on the 620. You do not use MyDriveConnect.

    If none show on Settings-->Updates, you can try support for assistance:

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Jul 9, 2019
    #2
    1. Advertisements

  3. Norman1366

    Code2

    Joined:
    Friday
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    GO 620
    I am having same issue. It as either after the last system update or when I purchased and signed in to the Tom Tom Android App. Don’t know which. However, where I used to get speed camera updates nearly every week, I have had none for a couple of months.

    I have reset the device twice now and that did not help. Have since contacted Tom Tom support who then wanted Proof of Purchase, which I have since provided but was happy since I am a registered user with lifetime updates. That was a few days ago and no reply as yet.
     
    Code2, Jul 19, 2019 at 12:57 PM
    #3
  4. Norman1366

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,308
    Likes Received:
    75
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    On danger of stating the obvious, your 620 is paired with your WiFi ?
     
    Arno, Jul 19, 2019 at 1:17 PM
    #4
  5. Norman1366

    Code2

    Joined:
    Friday
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    GO 620
    Sure is. Both home Wifi and my mobile handset hotspot when, I use it.

    What I have noticed is that when the GO 620 is connected to my mobile handset Bluetooth, cameras will appears. But, when not connected to Bluetooth they seem to not appear. I will need to test further under controlled circumstances. However, that appears to be what is happening. At the moment, I can only assume the data is no longer stored on the device.
     
    Code2, Jul 19, 2019 at 1:24 PM
    #5
  6. Norman1366

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,308
    Likes Received:
    75
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    That makes sense to me as you should only see mobile camera's while driving.
    Fixed cameras should show if you make if you play a route demo while WiFi connected.
    [Disclaimer: we do not have any speed cameras in Ontario.]
     
    Arno, Jul 19, 2019 at 4:08 PM
    #6
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.