TomTom Go 620 WiFi Speed camera uploads

Discussion in 'General TomTom Discussion' started by Norman1366, Jul 9, 2019.

  1. Norman1366

    Norman1366

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    TomTom Model(s):
    Go 620 wifi
    GO 620 WiFi is not picking up speed camera updates and now does not show any whatsoever. Tried reloading from MyDrive and all info comes through but not speed cameras. Any help would be appreciated.
     
    Norman1366, Jul 9, 2019
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  2. Norman1366

    dhn Moderator

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    Location:
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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Normally, on the 620, all updates are done on the 620. You do not use MyDriveConnect.

    If none show on Settings-->Updates, you can try support for assistance:

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Jul 9, 2019
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  3. Norman1366

    Code2

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    TomTom Model(s):
    GO 620
    I am having same issue. It as either after the last system update or when I purchased and signed in to the Tom Tom Android App. Don’t know which. However, where I used to get speed camera updates nearly every week, I have had none for a couple of months.

    I have reset the device twice now and that did not help. Have since contacted Tom Tom support who then wanted Proof of Purchase, which I have since provided but was happy since I am a registered user with lifetime updates. That was a few days ago and no reply as yet.
     
    Code2, Jul 19, 2019
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  4. Norman1366

    Arno Moderator

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    TomTom Model(s):
    930; GO 620; Start 63
    On danger of stating the obvious, your 620 is paired with your WiFi ?
     
    Arno, Jul 19, 2019
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  5. Norman1366

    Code2

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    TomTom Model(s):
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    Sure is. Both home Wifi and my mobile handset hotspot when, I use it.

    What I have noticed is that when the GO 620 is connected to my mobile handset Bluetooth, cameras will appears. But, when not connected to Bluetooth they seem to not appear. I will need to test further under controlled circumstances. However, that appears to be what is happening. At the moment, I can only assume the data is no longer stored on the device.
     
    Code2, Jul 19, 2019
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  6. Norman1366

    Arno Moderator

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    TomTom Model(s):
    930; GO 620; Start 63
    That makes sense to me as you should only see mobile camera's while driving.
    Fixed cameras should show if you make if you play a route demo while WiFi connected.
    [Disclaimer: we do not have any speed cameras in Ontario.]
     
    Arno, Jul 19, 2019
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  7. Norman1366

    Code2

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    TomTom Model(s):
    GO 620
    My situation has been now resolved by TomTom Support.

    I did test the GO620 as suggested earlier. When the results were the same after a week or so. I went back to TomTom Support and re-stated my case.

    The significant part of their reply below was that they had to do something with my device. As soon as I turned it on after their email, it showed a very quick update service and then presented the camera updates and has been doing so consistently for the last two weeks (as it was before the issue).

    The reply from TomTom was:

    Quote

    Thank you for taking the time to contact Tom Tom Customer Support. My name is XXXX and I am glad to assist you.

    The reference number for your query is 190712-002315.

    I understand from your e-mail that you are unable to get the speed camera updates on your Go 620 Wi-Fi.Please be assured that I will put my best efforts to assist you.

    Apologies for the inconvenience caused to you.

    While checking the details on your account, I am glad to confirm that the unlimited world maps and regional speed camera is active on your Go 620 Wi-Fi.

    Due to some technical issue,the speed camera was not offered, however,I have done necessary changes on the device.

    In order to refresh the services, please perform the below troubleshooting steps:-

    Soft Reset :-

    Press and hold the On/Off button until you hear the drum sounds and the device restarts. This can take 30 seconds or more.

    Factory Reset :-

    On the map or guidance view, select the Main Menu button .
    Select Settings , then select System.
    Select Reset three times to reset the factory settings.
    When prompted to select a language, perform a soft reset of your navigation device.

    Once done,please refer the below link to update your device using Wi-Fi :-

    UPDATING YOUR DEVICE USING WI-FI®

    I am sure the above given information is helpful to you. If you have any query or require further assistance, please feel free to get back to us anytime.

    Thank you for your time and for giving me an opportunity to assist you.

    With Kind Regards

    XXXXX X
    Customer Service Representative

    The TomTom Customer Care Team

    Unquote
     
    Code2, Aug 12, 2019
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