Go 620 WiFi

Discussion in 'Maps and Routing' started by srphelps, Jun 8, 2019.

  1. srphelps

    srphelps

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    TomTom Model(s):
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    hi everyone
    I’m connected to my WiFi and logged in to my Tomtom account but the new map isn’t showing up for down load on my 620 and I checked in the settings and it says the current map is 4 months old
     
    srphelps, Jun 8, 2019
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  2. srphelps

    Arno Moderator

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    TomTom Model(s):
    930; GO 620; Start 63
    Menu > (?) > About what does it show for Application version and for Installed maps ?
     
    Arno, Jun 8, 2019
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  3. srphelps

    srphelps

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    19.101.0014.411 (0) (4/19/2019 application
    USA Canada and Mexico v1025.977
     
    srphelps, Jun 8, 2019
    #3
  4. srphelps

    canderson Moderator

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    1030 is due and out, so it should be being offered for your 620.

    Just for grins, fire up MyDrive and plug your device in using the USB cable and see if you can get it over a hardwired connection. You can ignore MyDrive's comment about using WiFi. But what MyDrive also does is to act as a USB to TCP bridge so that updates are actually going to come through your PC via USB, but there's no interaction with the MyDrive needed for it to happen.

    If that doesn't cause the new maps to appear as available on your 620's menu icon, reboot the 620 while MyDrive is running and your unit is USB connected and see if that changes the status.
     
    canderson, Jun 8, 2019
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  5. srphelps

    srphelps

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    Ok I’ll try and be in touch
     
    srphelps, Jun 8, 2019
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  6. srphelps

    srphelps

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    Yeah I tried everything you suggested but nothing happened it just won’t do anything connected that way. But I did read on the TomTom forums on the Tomtom web site that other people with the 620 are experiencing the same problem. So hopefully Tomtom is aware of the problem
     
    srphelps, Jun 9, 2019
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  7. srphelps

    srphelps

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    I’m starting to think that the go620 WiFi has a few problems after the software update. 1 I didn’t get the new map update. 2 the recent destination is always empty I put a address in and started the route. Now that worked fine but the next day I went in to the recent destinations and it was empty again. I’ve tried a soft reset but it didn’t help. So now I’m kinda thinking that there’s a problem and that may be why TomTom delayed the map update. Well that’s the conclusion I’ve come up with. I’m probably going to call Tomtom on Monday. I’ll post my results if you guys don’t mind
     
    srphelps, Jun 10, 2019
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  8. srphelps

    canderson Moderator

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    Strange symptoms. Looking forward to whatever you hear.
     
    canderson, Jun 10, 2019
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  9. srphelps

    Arno Moderator

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    If you have not called yet, try a (Factory) Reset.
    Menu > Settings > System > Reset device.

    Not only do we not mind, we encourage anyone to post information here that may be of benefit to others. After all, this is a Peer-to-Peer forum.
     
    Arno, Jun 10, 2019
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  10. srphelps

    srphelps

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    Well TomTom told me to reset my WiFi on the TomTom and that didn’t work then I tried the master reset and put all my information back in and it told me I have a map share to download but nothing on the latest map
     
    srphelps, Jun 11, 2019
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  11. srphelps

    Arno Moderator

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    When you open WiFi in Settings does it show 'Connected'?
    If not, did you 'Refresh'?
     
    Arno, Jun 11, 2019
    #11
  12. srphelps

    srphelps

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    Yes is shows connected. I’m going to try and call TomTom again to tomorrow and see what happens however thank you to all of you for your ideas. Do any of you have a 620 WiFi and if so did you get the map update
     
    srphelps, Jun 11, 2019
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  13. srphelps

    - et - Moderator

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    TomTom Model(s):
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    I have a GO 620 and am in the process of updating it, as I was out of the country for about a month, during which it appears that TomTom issued a software update, a Safety Camera update, an update to my US & Canada map, an update to my Eastern Europe map, and an update to my Switzerland & Austria map.

    All of those showed up tonight when I checked for updates. I have successfully updated the software and the Safety Cameras file, and am currently 9 % of the way through update of the US & Canada map - which will take quite a while. So far I am seeing no signs of WiFi connection issues.

    If I encounter any issues before finishing all of my updates, I will post a follow-up note here. If I do not post any such note, you can assume that everything went without any issues.

    - Tom -
     
    - et -, Jun 15, 2019
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  14. srphelps

    srphelps

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    My unit is still not showing the latest map update but I called Tomtom and they told me there aware of the problem and there working on it. Now that was a few days ago so I’m not expecting any changes real soon
     
    srphelps, Jun 16, 2019
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  15. srphelps

    Arno Moderator

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    Wise observation.
     
    Arno, Jun 16, 2019
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