Go 620 WiFi

[srphelps]

hi everyone
I’m connected to my WiFi and logged in to my Tomtom account but the new map isn’t showing up for down load on my 620 and I checked in the settings and it says the current map is 4 months old

 

[Arno]

Menu > (?) > About what does it show for Application version and for Installed maps ?

 

[srphelps]

19.101.0014.411 (0) (4/19/2019 application
USA Canada and Mexico v1025.977

 

[canderson]

1030 is due and out, so it should be being offered for your 620.

Just for grins, fire up MyDrive and plug your device in using the USB cable and see if you can get it over a hardwired connection. You can ignore MyDrive's comment about using WiFi. But what MyDrive also does is to act as a USB to TCP bridge so that updates are actually going to come through your PC via USB, but there's no interaction with the MyDrive needed for it to happen.

If that doesn't cause the new maps to appear as available on your 620's menu icon, reboot the 620 while MyDrive is running and your unit is USB connected and see if that changes the status.

 

[srphelps]

Ok I’ll try and be in touch

 

[srphelps]

Yeah I tried everything you suggested but nothing happened it just won’t do anything connected that way. But I did read on the TomTom forums on the Tomtom web site that other people with the 620 are experiencing the same problem. So hopefully Tomtom is aware of the problem

 

[srphelps]

I’m starting to think that the go620 WiFi has a few problems after the software update. 1 I didn’t get the new map update. 2 the recent destination is always empty I put a address in and started the route. Now that worked fine but the next day I went in to the recent destinations and it was empty again. I’ve tried a soft reset but it didn’t help. So now I’m kinda thinking that there’s a problem and that may be why TomTom delayed the map update. Well that’s the conclusion I’ve come up with. I’m probably going to call Tomtom on Monday. I’ll post my results if you guys don’t mind

 

[canderson]

Strange symptoms. Looking forward to whatever you hear.

 

[Arno]

But I did read on the TomTom forums on the Tomtom web site that other people with the 620 are experiencing the same problem.

If you have not called yet, try a (Factory) Reset.
Menu > Settings > System > Reset device.

Not only do we not mind, we encourage anyone to post information here that may be of benefit to others. After all, this is a Peer-to-Peer forum.

 

[srphelps]

Well TomTom told me to reset my WiFi on the TomTom and that didn’t work then I tried the master reset and put all my information back in and it told me I have a map share to download but nothing on the latest map

 

[Arno]

When you open WiFi in Settings does it show 'Connected'?
If not, did you 'Refresh'?

 

[srphelps]

Yes is shows connected. I’m going to try and call TomTom again to tomorrow and see what happens however thank you to all of you for your ideas. Do any of you have a 620 WiFi and if so did you get the map update

 

[- et -]

Yes is shows connected. I’m going to try and call TomTom again to tomorrow and see what happens however thank you to all of you for your ideas. Do any of you have a 620 WiFi and if so did you get the map update

I have a GO 620 and am in the process of updating it, as I was out of the country for about a month, during which it appears that TomTom issued a software update, a Safety Camera update, an update to my US & Canada map, an update to my Eastern Europe map, and an update to my Switzerland & Austria map.

All of those showed up tonight when I checked for updates. I have successfully updated the software and the Safety Cameras file, and am currently 9 % of the way through update of the US & Canada map - which will take quite a while. So far I am seeing no signs of WiFi connection issues.

If I encounter any issues before finishing all of my updates, I will post a follow-up note here. If I do not post any such note, you can assume that everything went without any issues.

- Tom -

 

[srphelps]

My unit is still not showing the latest map update but I called Tomtom and they told me there aware of the problem and there working on it. Now that was a few days ago so I’m not expecting any changes real soon

 

[Arno]

Wise observation.

 

[Rhards]

I have a go 6 20 WI FI , it will not boot up past the red cross on the screen, have tried holding the button down until the white writing comes up and tapping 3 times in quick succesion but it will not reboor or connect to wi fi or pc, any idea?

 

[Willy875]

I have a go 6 20 WI FI , it will not boot up past the red cross on the screen, have tried holding the button down until the white writing comes up and tapping 3 times in quick succesion but it will not reboor or connect to wi fi or pc, any idea?

While white text on black background is displayed
Press and release the power button three times in a row, as if counting to three.
Timing is one of the main steps to follow to make this process go smoothly.
then the screen goes black, then after a few seconds the device reboots into recovery mode.
It displays a gear/cog, depending on the device model.

Follow this FAQ:

Navigation device not starting or displaying a cross

Note : These steps are not applicable to GO Discover, GO Expert, GO Camper Max, and GO Exclusive devices. Your navigation device shows a spinning cogwheel or a spinning wheel and then a device wit...

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