XXL updated. Help!


Joined
Jun 8, 2021
Messages
3
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
XXL
Here's the whole sequence.
I fitted a new battery in my XXL IQ Edition. No problems - worked OK.
Updated the device and like a fool selected maps Central Europe. Works OK - but now I don't have a map of the UK - that's on Western Europe. The TomTom site will not allow me to delete the map and install Western Europe.
No problem I hear you cry - install the backup.
But I have a big problem as the backup is corrupted. And a secondary backup that I have is not recognised.
I live near Tunbridge Wells, Kent. Is there anyone that runs a XXL and has a backup with a UK map on it?
Or any other suggestion?

Regards...
 
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dhn

Moderator
Joined
Oct 1, 2007
Messages
23,188
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
Maps are assigned to devices by serial number so trying to use a map copy from someone else won't help.

You may try support CHAT to see whether a fresh copy of the proper map can be assigned to your account:

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
 
Joined
Jun 8, 2021
Messages
3
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
XXL
I cannot use CHAT unless I input the serial number. The sticker on the XXL got destroyed when I renewed the battery....
 

canderson

Moderator
Joined
Dec 28, 2007
Messages
11,410
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
You will find your serial number in a file called ttgo.bif in the root of your device. Hook up to your PC and have a look inside your device.

Open ttgo.bif with any simple text editor and look for the line that reads "DeviceSerialNumber=". Should be the third item from the top.
 
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Joined
Jun 8, 2021
Messages
3
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
XXL
You will find your serial number in a file called ttgo.bif in the root of your device. Hook up to your PC and have a look inside your device.

Open ttgo.bif with any simple text editor and look for the line that reads "DeviceSerialNumber=". Should be the third item from the top.
Thanks. At least I've managed to do that!
 

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