RDS-TMC Not Connecting On XXL 540


Joined
Aug 14, 2020
Messages
3
Country
<img src="/styles/default/custom/flags/us.png" alt="United States" /> United States
TomTom Model(s)
XXL 540
I know my XXL 540 is obsolete and no longer "supported". With that said, the maps still update and it serves my purpose just fine so I still use it. However, about a month or so ago, the RDS-TMC stopped retrieving traffic data. It shows as being connected but the little icon just spins and it never connects to retrieve the data. I live in a large city so I know the signal is out there. TomTom support suggested I try a different RDS-TMC cord. I bought a brand new cord and nothing changed. They now want me to do a factory reset of my unit. I'm a little hesitant to do that but I thought I would check on here first to see if anyone has had the same issue and found a fix.

Thanks...
 
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Arno

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Joined
Jun 3, 2008
Messages
3,646
Location
Toronto - Pickering, ON
Country
<img src="/styles/default/custom/flags/ca.png" alt="Canada" /> Canada
TomTom Model(s)
930; GO 620; Start 63
I think radio stations are shutting down TMC all over.
Here in Toronto on the 401, busiest highway in North America, I have not gotten it for 2 years.
It is dying, Wikipedia on TMC for the US talks about TomTom GO 720/920. Those are 2007 items!
Call a radio station in St Louis and see if you can find out about regional coverage.

Are you using HOME or MyDrive Connect to update your device?
 
Joined
Aug 14, 2020
Messages
3
Country
<img src="/styles/default/custom/flags/us.png" alt="United States" /> United States
TomTom Model(s)
XXL 540
I think radio stations are shutting down TMC all over.
Here in Toronto on the 401, busiest highway in North America, I have not gotten it for 2 years.
It is dying, Wikipedia on TMC for the US talks about TomTom GO 720/920. Those are 2007 items!
Call a radio station in St Louis and see if you can find out about regional coverage.

Are you using HOME or MyDrive Connect to update your device?
I think radio stations are shutting down TMC all over.
Here in Toronto on the 401, busiest highway in North America, I have not gotten it for 2 years.
It is dying, Wikipedia on TMC for the US talks about TomTom GO 720/920. Those are 2007 items!
Call a radio station in St Louis and see if you can find out about regional coverage.

Are you using HOME or MyDrive Connect to update your device?
I’m using Home. I actually wondered if that signal was still being broadcast as I’m sure it’s considered old technology. I tried to find more info on that subject on the web but couldn’t find anything current. Guess that should have been my clue. Not sure why TT support couldn’t have said the same thing. Thanks for your response...
 

Arno

Moderator
Joined
Jun 3, 2008
Messages
3,646
Location
Toronto - Pickering, ON
Country
<img src="/styles/default/custom/flags/ca.png" alt="Canada" /> Canada
TomTom Model(s)
930; GO 620; Start 63
OK, did you ever make a complete direct backup from your device to a folder on your PC?
I don't mean with Home.
 
Joined
Aug 14, 2020
Messages
3
Country
<img src="/styles/default/custom/flags/us.png" alt="United States" /> United States
TomTom Model(s)
XXL 540
I did. However, it looks like it's from late 2019.
 

Arno

Moderator
Joined
Jun 3, 2008
Messages
3,646
Location
Toronto - Pickering, ON
Country
<img src="/styles/default/custom/flags/ca.png" alt="Canada" /> Canada
TomTom Model(s)
930; GO 620; Start 63
If you POIs are saved the only thing you lose in a factory reset is your Favorites (recent destination, etc.) plus all the changed settings you made. In my case, amongst others, it is that I keep daylight for 24 hours and keep Toll roads disabled.
 
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canderson

Moderator
Joined
Dec 28, 2007
Messages
11,301
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
... and if you also save your mapsettings.cfg file, you'll have your favorites and recent destinations, too. Of course, you'll need a recent copy, Found in the folder with the big North_America map files.
 

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