How to get Factory support?


Joined
Jun 24, 2020
Messages
3
Country
<img src="/styles/default/custom/flags/us.png" alt="United States" /> United States
TomTom Model(s)
Rider 550
Just purchased a new TomTom Rider 550 from Factory Outlet Store. The unit works fine but the charging mount is not.

I have checked the power source which is 12v direct from the battery. I get 12v all the way to the connector pins on the wire but the two pins on the mount only show 7.5 mv. When I go to the TomTom website I am unable to access it due to
" site under repair". When I call their phone number it says email tomtom/support which takes me back to the site under repair. Are they closed due to covid or what?
Thanks for the help!
 
Ad

Advertisements

dhn

Moderator
Joined
Oct 1, 2007
Messages
23,199
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
There is no phone support any longer, just chat. Have you tried this number?:

United States
877-757-7137
Monday - Friday: 9:30 a.m. to 6:00 p.m. EST
 
Joined
Jun 24, 2020
Messages
3
Country
<img src="/styles/default/custom/flags/us.png" alt="United States" /> United States
TomTom Model(s)
Rider 550
Thanks for your reply, Yes I have tried that number, the recording sends you to the support website which is not available. Looks like TomTom has no way to be contacted for warranty. If that is the case I will be returning the unit to the seller and start some posts about a company selling a product with a false warranty .
 
Joined
Feb 25, 2020
Messages
4
Country
<img src="/styles/default/custom/flags/cz.png" alt="Czech Republic" /> Czech Republic
TomTom Model(s)
TomTom GO Premium X
I have to agree with you. I bought a TomTom GO Premium X, a very expensive device and I have big problems. Exactly as you write, I can't call for troubleshooting. I probably made a big mistake when I bought this product. TomTom probably has big problems.
 
Ad

Advertisements

Joined
Jun 24, 2020
Messages
3
Country
<img src="/styles/default/custom/flags/us.png" alt="United States" /> United States
TomTom Model(s)
Rider 550
I purchased mine from the Factory Outlet Store, I emailed them and I did get a reply that they started a "ticket" and would be contacting me, that was last Thursday, Haven't heard from them yet.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads


Top