Update killed my Carminat!

Discussion in 'Technical Support' started by Joseph in Adelaide, Oct 22, 2018.

  1. Joseph in Adelaide

    Joseph in Adelaide

    Joined:
    Sep 13, 2016
    Messages:
    7
    Likes Received:
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    TomTom Model(s):
    XL
    Have 2010 Renault Koleos with in-dash TomTom unit with SD card.
    TomTom Home calls this a "Carminat".

    I installed the latest update today.

    Since update the device will not start!
    It seems to be in an endless boot loop.
    on startup it shows the hour-glass, then a blank screen, then a picture of the unit on yellow background with hour-glass in the display, then blank, then repeats the same sequence.
    About 15-20 seconds each element.

    Tried restoring from month-old backup, still not working.

    Tried manually copying old image, still not working.

    Tried both methods with a clean SD card, still the endless loop.

    HELP PLEASE!
     
    Joseph in Adelaide, Oct 22, 2018
    #1
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  2. Joseph in Adelaide

    Joseph in Adelaide

    Joined:
    Sep 13, 2016
    Messages:
    7
    Likes Received:
    1
    TomTom Model(s):
    XL
    In case it's important:
    Windows 10
    TT Home 2, version 2.11.3.150
     
    Joseph in Adelaide, Oct 22, 2018
    #2
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  3. Joseph in Adelaide

    dhn Moderator

    Joined:
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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Try support:

    [​IMG] Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
     
    dhn, Oct 22, 2018
    #3
  4. Joseph in Adelaide

    Joseph in Adelaide

    Joined:
    Sep 13, 2016
    Messages:
    7
    Likes Received:
    1
    TomTom Model(s):
    XL
    Solved, with phone support help.
    Had to re-format the SD card, go through several steps between car & computer, re-install maps etc.
    Now to reinstate all my favourites....
     
    Joseph in Adelaide, Oct 23, 2018
    #4
    Ian likes this.
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