SIM card deactivation

Discussion in 'Technical Support' started by j01, Nov 23, 2019.

  1. j01

    j01

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    TomTom Model(s):
    carminat
    On carrying out the usual map update for my Carminat things went very wrong. I have just been told that the SIM card has been deactivated and that this is irreversible. Apparently this means that 'Live Services' are now permanently denied to me. Has anyone else had this happen to them?
     
    j01, Nov 23, 2019
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  2. j01

    canderson Moderator

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    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    I'm not familiar with the 'life' of SIM card activations for the Carminat, but it's certainly not irreversible. Whether or not the SIM information will allow correct registration with the carrier is something that TomTom controls.

    I'd be on the phone to tech support first thing Monday morning.

    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    canderson, Nov 23, 2019
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