Hi folks,
I'm having problems with my Tomtom 750 Live and I was wondering if anyone here had similar issues.
I've used up the trial period for Live services and haven't used them in a while since I was living in Ireland which has no coverage.
I recently moved to Germany and bought a 12-month subscription, but Live services aren't working on my device. I keep getting SIM card errors:
"WARNING: There is something wrong with your SIM card. Please contact TomTom customer support. Error code: 1001"
Live service seem to work just fine when used through Tomtom HOME (operate my GO) application, but I'm guessing it's using my PC's internet connection instead of the inbuilt SIM.
Tomtom support just keep asking me to reset my device, which I have done numerous times so far. They've also deleted my support profile so I've lost access to all the support questions I've previously raised. I still have the emails though.
I have read somewhere that SIM cards need to be reactivated if they haven't been used in a while. I'd imagine that's what happened, since I used my one month trial in May 2010 and now it's November.
Or could it really be a faulty SIM? Is there any way to repair them?
I still have an open support ticket with Tomtom and they'll just keep asking me to keep resetting the device every day or two. If someone had a similar issue maybe I could suggest they do something else.
Thanks!
I'm having problems with my Tomtom 750 Live and I was wondering if anyone here had similar issues.
I've used up the trial period for Live services and haven't used them in a while since I was living in Ireland which has no coverage.
I recently moved to Germany and bought a 12-month subscription, but Live services aren't working on my device. I keep getting SIM card errors:
"WARNING: There is something wrong with your SIM card. Please contact TomTom customer support. Error code: 1001"
Live service seem to work just fine when used through Tomtom HOME (operate my GO) application, but I'm guessing it's using my PC's internet connection instead of the inbuilt SIM.
Tomtom support just keep asking me to reset my device, which I have done numerous times so far. They've also deleted my support profile so I've lost access to all the support questions I've previously raised. I still have the emails though.
I have read somewhere that SIM cards need to be reactivated if they haven't been used in a while. I'd imagine that's what happened, since I used my one month trial in May 2010 and now it's November.
Or could it really be a faulty SIM? Is there any way to repair them?
I still have an open support ticket with Tomtom and they'll just keep asking me to keep resetting the device every day or two. If someone had a similar issue maybe I could suggest they do something else.
Thanks!