Device keeps switching off

Discussion in 'Technical Support' started by Frankie, Jan 8, 2018.

  1. Frankie

    Frankie

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    TomTom Model(s):
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    Hello there, my TomTom device keeps turning off, then on, then off. I managed to get my route direction set up in between. It remains on for 20 or so seconds before turning off again, then comes back again by itself. When it is on there is a spinning wheel permanently spinning on the right side of the screen.
    I have checked and installed the latest updates.
    I have done a navigation reset.
    I have done a software restore.
    Is it dying?
    Thank you for your help.
     
    Last edited: Jan 8, 2018
    Frankie, Jan 8, 2018
    #1
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  2. Frankie

    Arno Moderator

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    Welcome to TomTomForums.

    Could you tell us the model number of your device.
     
    Arno, Jan 8, 2018
    #2
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  3. Frankie

    Frankie

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    Sorry I have tried to find the model number but it is nowhere - not on the device nor in my TOMTOM account
     
    Frankie, Jan 8, 2018
    #3
  4. Frankie

    dhn Moderator

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  5. Frankie

    Frankie

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    Yes thank you
    it is
    TomTom Via LIVE 125, 4GB + micro-SDHC, MyDrive Connect
     
    Frankie, Jan 8, 2018
    #5
  6. Frankie

    dhn Moderator

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    There's always support:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Jan 8, 2018
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  7. Frankie

    Frankie

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    Thank you
     
    Frankie, Jan 8, 2018
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