"no maps available" message on my device

Discussion in 'Technical Support' started by chunky62, Aug 11, 2019.

  1. chunky62

    chunky62

    Joined:
    Aug 11, 2019
    Messages:
    5
    Likes Received:
    0
    TomTom Model(s):
    tomtom go 5100
    Hi All and nice to be part of the Family!
    I have an issue, I recently purchased a go 5000, I wanted to update an existing map as the device has lifetime maps, unfortunately during download and restart, not only has the map not uploaded but the orange band with "no maps available" notice is on my main screen, I did go back to my drive to reinstall but there is nothing there, no links no maps nothing please can someone help
     
    chunky62, Aug 11, 2019
    #1
    1. Advertisements

  2. chunky62

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,347
    Likes Received:
    77
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Welcome to TomTomForums.

    Please note that life time maps are keyed to a device AND the email address with which it was avtivated.
    Please clarify if yours is a GO 5000 or a GO 5100.

    Since neithert seem to be new product, did you get the eMail address from the seller with which the original subscription was started.
    Note, it does not have to be a real address, only one that remains unique to that device.

    When you connect with USB to the MyDrive Connect program on your PC and log in, what do you see?
     
    Arno, Aug 11, 2019
    #2
    1. Advertisements

  3. chunky62

    chunky62

    Joined:
    Aug 11, 2019
    Messages:
    5
    Likes Received:
    0
    TomTom Model(s):
    tomtom go 5100
    Hi Arno, my device is a tom tom go 5000 I purchased this recently from an online auction site, person selling has a car with onboard satnav, on mydrive I see my via live and this device recently added to my devices, it had full Europe maps, but I questioned this with the seller as it should have world maps
    the map was visible under the device however there was an update available as it hadn't been updated for 8 months, I clicked the update and once the update completed the no maps available banner came on and the maps no longer visible under the device in mydrive
    I can ask the seller for the email address if required however I reregistered the device to my account and I assumed the device and service was transferable.
     
    chunky62, Aug 11, 2019
    #3
  4. chunky62

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    10,789
    Likes Received:
    177
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Think of it as a bit of 'theft prevention'. If the device was already registered to another user, it shouldn't have even been possible to register it under a second email account. It's 'one per device'.
    It would be best to contact the previous owner to see if indeed it had been registered/updated under another email address.
    The good news is that once it's all straightened out, you'll have access to whatever maps were made available. However, I believe that if ALL of Europe is included Inot just Western Europe), it would have been necessary for the previous owner to have paid for the additional map coverage. The 5000 didn't normally come with all of Europe in one shot -- it doesn't even have enough memory for that -- requires a uSD card, probably 16GB. Western Europe alone will, these days, eat up the entire 8GB of the device and then some.
     
    canderson, Aug 11, 2019
    #4
    chunky62 likes this.
  5. chunky62

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,347
    Likes Received:
    77
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    The moderators canderson and dhn are more versed about this than I.
    My guess is that the map you had for the last 8 months was the last update the original user made but the system failed you when trying to upgrade without the proper credentials.
    Let's see what their advice will be.
     
    Arno, Aug 11, 2019
    #5
    chunky62 likes this.
  6. chunky62

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    10,789
    Likes Received:
    177
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Posted about 132 millisecond before you, Arno.
     
    canderson, Aug 11, 2019
    #6
    chunky62 likes this.
  7. chunky62

    chunky62

    Joined:
    Aug 11, 2019
    Messages:
    5
    Likes Received:
    0
    TomTom Model(s):
    tomtom go 5100
    thanks Arno and Canderson, I thought of the theft bit, I was wondering about a notice/report system, when mine was stolen recently, I have contacted the seller for info, however I may have been sold a pup, as it was described as a 5100 (hence error on my id) it was described to have full world maps life time cameras and updates, so if not resolved it shall be going back!!

    thanks for your help, you may here from me if I don't get a reply from the seller
     
    chunky62, Aug 11, 2019
    #7
  8. chunky62

    chunky62

    Joined:
    Aug 11, 2019
    Messages:
    5
    Likes Received:
    0
    TomTom Model(s):
    tomtom go 5100
    thanks Arno
     
    chunky62, Aug 11, 2019
    #8
  9. chunky62

    chunky62

    Joined:
    Aug 11, 2019
    Messages:
    5
    Likes Received:
    0
    TomTom Model(s):
    tomtom go 5100
    thanks again
     
    chunky62, Aug 11, 2019
    #9
  10. chunky62

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,347
    Likes Received:
    77
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    You are welcome.
    That was actually my second post, the original disappeared.
    Compound that by typing with 3 fingers (I do have them all) and being dyslexic made canderson beat me by about 5 minutes.

    No matter, it is he whom you really need.
     
    Arno, Aug 11, 2019
    #10
  11. chunky62

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    10,789
    Likes Received:
    177
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Just so we're clear -- what are the first two characters of the serial number?
     
    canderson, Aug 12, 2019
    #11
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.