GO 5100 No maps available. No menu access


Joined
Jul 5, 2020
Messages
5
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
GO 5100
Hello.

Hi. Update failure occured while download maps and after the devicer restart I have NO MAPS AVAILABLE, I cannot access MENU. MyDrive app says that my deviece is up todate and no need to update it. Anyway in the MY MAPS section there is no maps available to download. I have seen simular thread in forum. I followed all instructions but stil the same problem exist. Can any one help me thanks.
 

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dhn

Moderator
Joined
Oct 1, 2007
Messages
23,156
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
You may need to chat with support when open:

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Also, try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
 

canderson

Moderator
Joined
Dec 28, 2007
Messages
11,300
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
Gotta run, but dnh, perhaps you can walk him through the recovery process. Technically, that's designed to deal with the firmware, but may 'reset' the device's knowledge of the maps as well.
 
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canderson

Moderator
Joined
Dec 28, 2007
Messages
11,300
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
He found the smallest map that was offered by MyDrive and installed it, providing one functioning map. After that, it became possible to install others.
If that doesn't work for you as well, do let us know what TomTom recommended.
 
Joined
Jul 5, 2020
Messages
5
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
GO 5100
Cool. I cannot see any maps in MyDrive to download so will see what TomTom will say tmr and I will let you know.
 
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Joined
Jul 5, 2020
Messages
5
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
GO 5100
My deviece is fixed now. TomTom customer service was able to add maps to my account and I was able to download them again. Thanks for help.
 

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