Charging my TomTom GO 5100


Joined
Jan 1, 2012
Messages
9
Location
Sydney
Country
<img src="/styles/default/custom/flags/au.png" alt="Australia" /> Australia
TomTom Model(s)
GO 5100
With my first TomTom I could plug it into a USB port on my computer and after a period of time (a couple of hours) it would be fully charged. With my GO 5100 I plug it into the compueter and leave it for an hour or two but it dosn't charge. If, after doing this, I turn on the GPS without having it connected to either the computer or the cigarette lighter in my car I immediately get a message telling me that the power is low. After a minute or so it dies. Am I missing a step?
 
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dhn

Moderator
Joined
Oct 1, 2007
Messages
23,156
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
Are you using the cable that came with the device? Has it always acted this way?

Support to assist:
Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST
 
Joined
Jan 1, 2012
Messages
9
Location
Sydney
Country
<img src="/styles/default/custom/flags/au.png" alt="Australia" /> Australia
TomTom Model(s)
GO 5100
Yes, i am using the original cable and I've never had this problem before. I have contacted TomTom Customer Care by email and am hoping for a reply.
 
Joined
Jan 1, 2012
Messages
9
Location
Sydney
Country
<img src="/styles/default/custom/flags/au.png" alt="Australia" /> Australia
TomTom Model(s)
GO 5100
Problem solved. TomTom Customer Service sent me detailed instruction. My mistake was trying to connect my GPS to the Internet via the dashboard holder. The connection needs to be directly from the TomTom to the computer, which I had forgotten.
 
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dhn

Moderator
Joined
Oct 1, 2007
Messages
23,156
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
I'm glad you got it sorted. My fault for not asking the obvious in the first place.
 
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