Charging my TomTom GO 5100

[kafka]

With my first TomTom I could plug it into a USB port on my computer and after a period of time (a couple of hours) it would be fully charged. With my GO 5100 I plug it into the compueter and leave it for an hour or two but it dosn't charge. If, after doing this, I turn on the GPS without having it connected to either the computer or the cigarette lighter in my car I immediately get a message telling me that the power is low. After a minute or so it dies. Am I missing a step?

 

[dhn]

Are you using the cable that came with the device? Has it always acted this way?

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[kafka]

Yes, i am using the original cable and I've never had this problem before. I have contacted TomTom Customer Care by email and am hoping for a reply.

 

[dhn]

Phoning is more effective.

 

[kafka]

Problem solved. TomTom Customer Service sent me detailed instruction. My mistake was trying to connect my GPS to the Internet via the dashboard holder. The connection needs to be directly from the TomTom to the computer, which I had forgotten.

 

[dhn]

I'm glad you got it sorted. My fault for not asking the obvious in the first place.