TomTom Rider v4 (2013) battery is not charging at bike mount

Discussion in 'Technical Support' started by Thomas Stendel, Aug 13, 2015.

  1. Thomas Stendel

    Thomas Stendel

    Joined:
    Aug 13, 2015
    Messages:
    2
    TomTom Model(s):
    Rider v4
    Hi from Austria,
    While riding the TomTom Rider suddenly shut down (like it does when the ignition is turned off).
    Since then the TomTom Rider is not charging or turned on/off by ignition anymore.

    I checked the docking station using a multimeter:
    Lead plug: ~13V
    Outer two pins: ~5V

    I also cleaned the pins and male contacts at GPS side.

    My warranty ran out in 05/2015.
    Is there a way I can fix the device myselfe?
    Is there a way TomTom is fixing this after warranty with obligingness.

    I was always satisfied by the TomTom Rider, but the short life span of just about over 2 years is a clear downside.
    I hope this can be fixed.

    Thanks alot!
     
    Thomas Stendel, Aug 13, 2015
    #1
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  2. Thomas Stendel

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,359
    Location:
    Toronto Canada
    TomTom Model(s):
    720; 540; 1535 LIVE; Via 1605; Go 50
    TomTom doesn't fix it (for free) after the warranty period. They might for a price. Does the device charge when connecting to the computer when using the cable that came with the device? Can you try keeping it connected to the computer for at least 2-3 hours and then try turning it on?

    Here's a video on replacing the battery on a Rider 2. I suspect a Rider 4 would be similar.

     
    dhn, Aug 13, 2015
    #2
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  3. Thomas Stendel

    Thomas Stendel

    Joined:
    Aug 13, 2015
    Messages:
    2
    TomTom Model(s):
    Rider v4
    The device is charging without any problems, when connected via USB.
    The device is also running fine, while on battery.
     
    Last edited: Aug 13, 2015
    Thomas Stendel, Aug 13, 2015
    #3
  4. Thomas Stendel

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    2,796
    Location:
    Pickering, ON
    TomTom Model(s):
    930
    Arno, Aug 13, 2015
    #4
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