TomTom: Rider 550 cannot connect to Home 2

Discussion in 'TomTom Services' started by takis1964, Jun 20, 2019.

  1. takis1964

    takis1964

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    TomTom Model(s):
    rider 550
    Tomtom rider 550 cannot connect to Home 2 with windows 10,windows 7
    I can use Mydrive online and send pois and destinations from https://mydrive.tomtom.com to the device with it connected to the PC,
    the tomtom detects the PC
    I have reset the Rider 550 4 times and i have connect them in 3 computers with windows 10 and 1 with w7
    i put the drivers of pc mydrive app
    The problem is the same
    Can i manually download the official Greek speed radar pois and manually insert with https://mydrive.tomtom.com?
     
    takis1964, Jun 20, 2019
    #1
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  2. takis1964

    canderson Moderator

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    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    The Rider 550 cannot be used with Home, it must be used only through MyDrive Connect and the MyDrive Web interface. Home only works with previous generations of TomTom devices.

    I assume your 'Greek speed radar' is a standard *.ov2 TomTom POI file. If so, you upload these using the MyDrive Web site using the "IMPORT POI FILE" feature.

    Be sure the account name you use at MyDrive is the same as you have used on your device. The server at TomTom will then send the *.ov2 file to your device.

    upload_2019-6-21_8-58-49.jpeg
     
    canderson, Jun 21, 2019
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  3. takis1964

    takis1964

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    TomTom Model(s):
    rider 550
    thanks for the answer
    I want the official tomtom Mobile camera alerts pois
    i have in my Greek map the speed camera pois
    how activate the tomtom Mobile camera alerts?
    I thought it was in the options of support
     
    takis1964, Jun 21, 2019
    #3
  4. takis1964

    takis1964

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    TomTom Model(s):
    rider 550
    takis1964, Jun 21, 2019
    #4
  5. takis1964

    dhn Moderator

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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Try support when open:

    Eλλάδα (Greece)
    0080044144676
    Monday - Friday: 10:30 to 14:30
     
    dhn, Jun 21, 2019
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  6. takis1964

    takis1964

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    TomTom Model(s):
    rider 550
    another question
    how do I get a bmp file on a custom poi?
    my device has only a few squares with differents collor
    ιn old devices you simply took the ov2 and bmp files together in map folder
     
    takis1964, Jun 21, 2019
    #6
  7. takis1964

    dhn Moderator

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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Sorry, you can't utilize custom bmp files on the newer models.
     
    dhn, Jun 21, 2019
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  8. takis1964

    canderson Moderator

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    TomTom Model(s):
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    (Unless you have a TomTom Bridge, but I suspect that those cost a small fortune!.)

    upload_2019-6-21_17-25-27.png
     
    canderson, Jun 22, 2019
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