Difficulty connecting my TomTom GO 5100 to MyDrive

Discussion in 'Technical Support' started by kafka, Nov 29, 2017.

  1. kafka

    kafka

    Joined:
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    Location:
    Sydney
    TomTom Model(s):
    GO 5100
    I have a GO 5100. When I open MyDrive I see that I have three updates available but I also see that I am not connected. According to the TomTom itself I am connected. I have uninstalled MyDrive and reinstalled it but without success. I have never had this problem before.
     
    kafka, Nov 29, 2017
    #1
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  2. kafka

    canderson Moderator

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    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Since you are reporting both connection problems and charging problems (in your other thread) when connected to your PC, I'd see if another cable helps things any. There could also be an issue with the USB port. If your computer has ports on both back and front panels, try one on the back if you've been using a front port.
     
    canderson, Nov 29, 2017
    #2
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  3. kafka

    kafka

    Joined:
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    Location:
    Sydney
    TomTom Model(s):
    GO 5100
    Although MyDrive tells me I am not connected my GPS says that I am. It also tells me I am logged in to MyDrive. There is a little notice at the bottom right of the GPS screen which says Stop Syncing, which implies that I am, in fact, syncing. Also, when i remove the GPS from the computer by pulling out the USB cable I get a message telling me that the GPS is not getting power and will shut down in a few seconds. Doesn't all that suggest that the cable is OK? As I may have mentioned earlier, I have never had this problem before.
     
    kafka, Nov 29, 2017
    #3
  4. kafka

    dhn Moderator

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    Location:
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    TomTom Model(s):
    720; 1535 LIVE; Via 1605; Go 50; Go 520
    Make the call to support......
     
    dhn, Nov 29, 2017
    #4
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