Connecting to a Network


Joined
Feb 18, 2020
Messages
2
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Go Basic
Hi there, had a Go Basic for a week now, when I got it, there were three updates to go on. I tried connecting to the house Wifi,(Virgin). As the model of Sat nav has its own Wifi, I presumed it would connect automatically. Set it up and went onto Wifi, it scanned and came up with Saved against the house Wifi code. Then started scanning again and came up with Authentication Problem. Has done that every time since that I have tried to get it to connect. Last week when I bought it I gave up after about 10 attempts, connected it to the computer by cable and had to update like that.
Ant ideas, please??
 
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canderson

Moderator
Joined
Dec 28, 2007
Messages
11,332
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
You'll of course need to provide the password for your router on the GO Basic. "Saved" means your GO Basic now knows about your network, but isn't logged into it else it would say "Connected".
Menu / Settings / WiFi / [select network] / [password]
The only reason that your GO Basic knows about 3 pending updates is because it was, at least at some point in time, connected successfully to a network, so I'd stay focused on that.

If necessary, select your WiFi network on your Basic and hit "Modify" and then "Forget" and try getting connected to it again.
 
Joined
Feb 18, 2020
Messages
2
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Go Basic
You'll of course need to provide the password for your router on the GO Basic. "Saved" means your GO Basic now knows about your network, but isn't logged into it else it would say "Connected".
Menu / Settings / WiFi / [select network] / [password]
The only reason that your GO Basic knows about 3 pending updates is because it was, at least at some point in time, connected successfully to a network, so I'd stay focused on that.

If necessary, select your WiFi network on your Basic and hit "Modify" and then "Forget" and try getting connected to it again.
Thanks for the reply, have followed your instructions, now connected. When I get out of range of the router and I then come back in range, would I have to put the Password in again to download an update etc or would it recognise it straight away?
 
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