EST XL330S Won't Connect For Update - Can't Log In

Discussion in 'Technical Support' started by ENIGMACODE, Jun 5, 2014.

  1. ENIGMACODE

    ENIGMACODE

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    Hello - Haven't been here in a while - I have version 2.9 using an EST XL330S

    Didn't accept old password - so I re-registered under a different email address, but the device is not being recognized - I get the 'Windows 7 Driver Not Recognized Error'.

    Can't connect - can't do anythting ....

    Error incident IDs =
    * Computer info:

    Operating system: Windows NT 6.1 (build 7601, Service Pack 1)
    Free memory: -1 bytes
    User home directory: "C:\Users\Michael\Documents\"
    Home volume space: 797693 / 953766 MB
    Temporary directory: "C:\Users\Michael\AppData\Local\Temp\"
    Temp volume space: 797693 / 953766 MB
    Install directory: "C:\Program Files (x86)\TomTom HOME 2\xulrunner\"
    Install volume space: 797693 / 953766 MB
    External volume devices
    OS login name: "USER ID"
    Host name: "Michael-PC"
    Date and time: 2014-06-05 02:08:28

    * HOME info:

    DLL Version: 2.9.7.3256
    MapShare DLL Version: 2.9.7.3256
    Language: en-US

    * Connected device: none

    * Connection Status:
    Test1: Request Code of http://home.tomtom.com/media/suppliers/check.png: 200, (Success)
    Test2: Request Code of https://home.tomtom.com/media/suppliers/check.png: 200, (Success)
    Test3: Request Code of http://download.tomtom.com/sweet/application/releases/check.png: 200, (Success)
    Test4: Request Code of http://download.tomtom.com/sweet/application/releases/check.zip: 200, (Success)
    Test5: Request Status of http://download.tomtom.com/sweet/application/releases/check.zip for Byte Range: 206, (Success)



    Thanx
     
    Last edited: Jun 5, 2014
    ENIGMACODE, Jun 5, 2014
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  2. ENIGMACODE

    dhn Moderator

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    dhn, Jun 5, 2014
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  3. ENIGMACODE

    ENIGMACODE

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    Thanks - have tried all that -

    Can you point me to where I the driver download page is for Tom Tom?
     
    ENIGMACODE, Jun 5, 2014
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  4. ENIGMACODE

    canderson Moderator

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    @enigma
    Your TomTom 330 looks like an external storage device to your PC, just like a thumb drive or other similar device. The driver necessary to see the content of your device should already come resident on your PC. When you connect your unit to your PC, can you see all of its contents with Explorer as you would any other external drive? If so, that's at least a start.
    I'm also curious -- what does "EST" mean?
     
    canderson, Jun 5, 2014
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  5. ENIGMACODE

    ENIGMACODE

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    As I tried to explain, the problem seemed to be with the DRIVER, not the Device. I un-installed the driver and application. Re-installed both and that took care of the problem. The Tom Tom is the XL330S, (sorry for the confusion). I was able to install over an hour of U.S. updates successfully - thank you. My Tom Tom is rather old, but still going strong. Any major disadvantages in continuing to use this older device?
     
    ENIGMACODE, Jun 6, 2014
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  6. ENIGMACODE

    canderson Moderator

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    At least for a Windows machine or a Mac, there is no special "driver" for a TomTom. They look like any other external storage device (like a thumb drive, called USB class Mass Storage Device). Sounds like the only problem was the TomTom Home application itself. Not our favorite program around here! Glad you got it sorted.
     
    canderson, Jun 6, 2014
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  7. ENIGMACODE

    ENIGMACODE

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    My Tom Tom XL330S is rather old, but still going strong. Any major disadvantages in continuing to use this older device?
     
    ENIGMACODE, Jun 7, 2014
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  8. ENIGMACODE

    canderson Moderator

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    None at all providing it has the features that you need in a GPS. Depending upon why you like your 330, you may well find that 'current' models are missing those features!
     
    canderson, Jun 7, 2014
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    ENIGMACODE likes this.
  9. ENIGMACODE

    ENIGMACODE

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    Thank You! :)
     
    ENIGMACODE, Jun 10, 2014
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