Cannot load Tom Tom MyDrive on Windows 10 PC

Discussion in 'Technical Support' started by mrpreserve, Jul 4, 2019.

  1. mrpreserve

    mrpreserve

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    TomTom Model(s):
    go520
    I am trying top load MyDrive on my new Windows 10 PC but on downloading the .exe file to the PC I get an error saying that the signature file is incomplete or damaged.

    I have downloaded the file now 3 times and the same thing keeps happening can you please advise

    Thanx

    Paul
     
    mrpreserve, Jul 4, 2019
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  2. mrpreserve

    Arno Moderator

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    TomTom Model(s):
    930; GO 620; Start 63
    Did you download the correct version for W10?
    https://www.tomtom.com/en_gb/mydrive-connect/

    Before you do it again, open Control Panel > Programs and Features and uninstall TomTom MyDrive Connect.

    In Windows Explorer go to Windows (C ) > User > [your user name] > AppData > Local > TomTom > HOME3 > Updates and delete the File folder and EXE files that refer to your current tries.
     
    Arno, Jul 4, 2019
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  3. mrpreserve

    mrpreserve

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    TomTom Model(s):
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    Tried what you suggested and get the error as attachment Image2.jpg
     
    mrpreserve, Jul 4, 2019
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  4. mrpreserve

    dhn Moderator

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  5. mrpreserve

    mrpreserve

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    TomTom Model(s):
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    Error is "the signature of this file is corrupt or invalid" when you run the command line

    Thanks for any help
     
    mrpreserve, Jul 4, 2019
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  6. mrpreserve

    Arno Moderator

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    Paul,
    I didn't look at your device, the GO 520.
    With a fully charged device you should not even have to bother with MyDrive Connect as it does downloading and updating via WiFi.
    Even if connected via USB that only makes a connection between your device and the WiFi on your PC.
     
    Arno, Jul 4, 2019
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