Can't connect with MyDrive Connect

Discussion in 'Technical Support' started by jbelmo, Jul 5, 2018.

  1. jbelmo

    jbelmo

    Joined:
    Jul 5, 2018
    Messages:
    2
    Likes Received:
    0
    TomTom Model(s):
    Go 50 C
    The other day I fired up MyDrive Connect and USBed my TomTom Go 50C. MyDrive immediately connected and updated everything that needed updating. A day later I noticed that my map of Western Europe was expired, so I purchased it, but when I USBed my Go 50C the connection could not be made. I have tried many times to connect the Go 50, but MyDrive refuses to acknowledge it. So, how am I going to renew my Western Europe map?

    The device is fully charged, and it appears to have plenty of space in memory.

    Yes, I am USBing the device directly into the computer.

    Thanks very much for any help you can give.
     
    jbelmo, Jul 5, 2018
    #1
    1. Advertisements

  2. jbelmo

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    10,443
    Likes Received:
    154
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    It's possible that the 'bridge' software from MyDrive Connect is misbehaving. You don't say what operating system you are running, but does the computer itself seem to recognize your device when the USB is connected? If so, I'd try a reboot to refresh the MyDrive Connect application.
     
    canderson, Jul 5, 2018
    #2
    1. Advertisements

  3. jbelmo

    jbelmo

    Joined:
    Jul 5, 2018
    Messages:
    2
    Likes Received:
    0
    TomTom Model(s):
    Go 50 C
    Thanks very much, CAnderson. I'm using a Windows 7 machine. I had done everything I could think of on the MyDrive Connect side, so I uninstalled the TomTom 50 driver and reset the 50, then installed the driver. That did the trick ... MD Connect immediately recognized the 50 and started downloading my new Western Europe map.

    Thanks again,

    JBelmo
     
    jbelmo, Jul 5, 2018
    #3
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.