Can't connect to TomTom

Joined
Feb 10, 2018
Messages
14
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<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
GO620
I have TomTom Go 620 and I am on the point of dumping it. I cannot connect to WFI via USB or direct to the computer. I have tried resetting the device but that gave no help. It was working OK a week ago but something has put a spanner in the works. Is there any way to get back to factory settings to have a complete fresh start. I have spent a day following various suggestions but none have worked. Is there anyone with the right idea? The device is only a few months old and I have had problems since the beginning but now it is beyond a joke
 
(Factory) Reset
Menu > Settings > System > Reset device > Reset.

Page 110
http://download.tomtom.com/open/manuals/new_GO/refman/TomTom-GO-US-RG-en-us.pdf
(Factory) Reset
Menu > Settings > System > Reset device > Reset.

Page 110
http://download.tomtom.com/open/manuals/new_GO/refman/TomTom-GO-US-RG-en-us.pdf
(Factory) Reset
Menu > Settings > System > Reset device > Reset.

Page 110
http://download.tomtom.com/open/manuals/new_GO/refman/TomTom-GO-US-RG-en-us.pdf
thank you
(Factory) Reset
Menu > Settings > System > Reset device > Reset.

Page 110
http://download.tomtom.com/open/manuals/new_GO/refman/TomTom-GO-US-RG-en-us.pdf
(Factory) Reset
Menu > Settings > System > Reset device > Reset.

Page 110
http://download.tomtom.com/open/manuals/new_GO/refman/TomTom-GO-US-RG-en-us.pdf
 
thank you
thank you for the replies but they have not helped. I did a reset as advised but still unable to connect to WFI. The connection I need for WFI shows as out of range even though the devise is only two feet away from the router. Any
Further moves suggested by Tom-tom do not work but only lead to more complications. Tom-tom do seem to specialise in complications especially for a novice like me which tells me I am not going to solve this cock up so it will be Tom-tom bye bye
 
You can get updates on the device without WiFi. Connect the device to the computer using the provided usb cable. Have MyDriveConnect running BUT MINIMIZED.
 
still unable to connect to WFI. The connection I need for WFI shows as out of range even though the devise is only two feet away from the router.
Can you take a picture as below so we can see what you see.
Screenshot_2018-07-06-09-31-57.jpg
 

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