Can't connect to TomTom

Discussion in 'Technical Support' started by joyve, Jul 6, 2018.

  1. joyve

    joyve

    Joined:
    Feb 10, 2018
    Messages:
    14
    Likes Received:
    0
    TomTom Model(s):
    GO620
    I have TomTom Go 620 and I am on the point of dumping it. I cannot connect to WFI via USB or direct to the computer. I have tried resetting the device but that gave no help. It was working OK a week ago but something has put a spanner in the works. Is there any way to get back to factory settings to have a complete fresh start. I have spent a day following various suggestions but none have worked. Is there anyone with the right idea? The device is only a few months old and I have had problems since the beginning but now it is beyond a joke
     
    joyve, Jul 6, 2018
    #1
    1. Advertisements

  2. joyve

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,076
    Likes Received:
    69
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Arno, Jul 6, 2018
    #2
    1. Advertisements

  3. joyve

    joyve

    Joined:
    Feb 10, 2018
    Messages:
    14
    Likes Received:
    0
    TomTom Model(s):
    GO620
    thank you
     
    joyve, Jul 6, 2018
    #3
  4. joyve

    joyve

    Joined:
    Feb 10, 2018
    Messages:
    14
    Likes Received:
    0
    TomTom Model(s):
    GO620
    thank you for the replies but they have not helped. I did a reset as advised but still unable to connect to WFI. The connection I need for WFI shows as out of range even though the devise is only two feet away from the router. Any
    Further moves suggested by Tom-tom do not work but only lead to more complications. Tom-tom do seem to specialise in complications especially for a novice like me which tells me I am not going to solve this cock up so it will be Tom-tom bye bye
     
    joyve, Jul 6, 2018
    #4
  5. joyve

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,742
    Likes Received:
    414
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    You can get updates on the device without WiFi. Connect the device to the computer using the provided usb cable. Have MyDriveConnect running BUT MINIMIZED.
     
    dhn, Jul 6, 2018
    #5
  6. joyve

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,076
    Likes Received:
    69
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Can you take a picture as below so we can see what you see.
    Screenshot_2018-07-06-09-31-57.jpg
     
    Arno, Jul 6, 2018
    #6
  7. joyve

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,076
    Likes Received:
    69
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    I think that is what I said here https://www.tomtomforums.com/threads/no-wifi-connection.32054/
    Because it referred to the password problem I did not delete it as a duplicate thread.
     
    Arno, Jul 6, 2018
    #7
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.