Cannot get GPS signal

Discussion in 'Technical Support' started by Lauren, Jul 2, 2018.

  1. Lauren

    Lauren

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    TomTom Model(s):
    PP1369K11584
    I just bought a used Tom Tom one - on a cross country trip - I'm in Albany NY (city) and I cannot get my device to get a GOS signal AT ALL - keeps disconnecting me

    Help!
     
    Lauren, Jul 2, 2018
    #1
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  2. Lauren

    dhn Moderator

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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Is the battery fully charged? Do you realize that model is an albatross in that it is considered End of Life by Tomtom, meaning no more map updates? Hope you didn't pay too much for it.
     
    dhn, Jul 2, 2018
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  3. Lauren

    Lauren

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    TomTom Model(s):
    PP1369K11584
    Didn't pay much - the battery is half charged - maybe I'll fully charge first ?
     
    Lauren, Jul 2, 2018
    #3
  4. Lauren

    dhn Moderator

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    Location:
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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Yes. Also try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds. Unless that model has a dedicated reset hole.
     
    dhn, Jul 2, 2018
    #4
  5. Lauren

    canderson Moderator

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    Location:
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    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    There are a couple of reasons for this that, if you don't have success with the reset, we might try. It is possible that the device is sitting on a very old table of satellite locations, though after 10~12 minutes in clear skies, under the worst of circumstances, these devices will usually sort that out. Let us know how you get on after the reset. After that, we may be able to do a bit more.
     
    canderson, Jul 2, 2018
    #5
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  6. Lauren

    Lauren

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    TomTom Model(s):
    PP1369K11584
    Thanks - I'm going to try this
     
    Lauren, Jul 4, 2018
    #6
  7. Lauren

    Lauren

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    TomTom Model(s):
    PP1369K11584
    I did this and heard the drum - let's see what happens
     
    Lauren, Jul 4, 2018
    #7
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