Tomtom route planner

[bike tourer]

started on Monday and its Saturday afternoon now and still not fixed!!, , ive just downloaded here maps and downloaded all the offline maps i need for my trip in less than 3 weeks as i really cant afford another tom tom cockup thats not resolved after nearly a week! especially when il be over 1500-2000 miles away from home

 

[bike tourer]

gota be honest this should of been sorted in a day, im assuming they know what a raid array and back ups are? lol.
and before any keyboard warriors jump on me, i run a home server for my media and my photos on a raid set up, 2 sets of backups and soon to be adding an offsite back up, so if my data is corupt im back up and running in 12 hors or less

 

[raesewell]

Should have

 

[canderson]

Hmm. So what im seeing here is if you connect you lose your saved data. Problem is you need to connect for traffic updates etc.

Change it so the data is stored locally rather than wherever it is saved now. This is a rediculous system for such a big device. No way this devices needs cloud storage or whatever it's called for points on a map...

You can use the "Stop syncing" feature and still be connected for traffic.

Yes, it makes sense to allow users to store local copies of their personal data. That's one reason I do not presently use any of the current generation of TomTom devices, preferring instead to stick with older ones that can still handle custom POI files. No risk of losing 'favorites' if they're all tucked into a file called _Favorites.ov2 on both my PC and TomTom device. It's also a lot tidier than having a bit list of favorites showing up on screen all the time.

 

[Willy875]

gota be honest this should of been sorted in a day, im assuming they know what a raid array and back ups are? lol.
and before any keyboard warriors jump on me, i run a home server for my media and my photos on a raid set up, 2 sets of backups and soon to be adding an offsite back up, so if my data is corupt im back up and running in 12 hors or less

Normally, the cloud created by TomTom was supposed to back up TomTom customers' data.

Since yesterday, when they began the restoration process, some questions arise.

 

[canderson]

gota be honest this should of been sorted in a day, im assuming they know what a raid array and back ups are? lol.
and before any keyboard warriors jump on me, i run a home server for my media and my photos on a raid set up, 2 sets of backups and soon to be adding an offsite back up, so if my data is corupt im back up and running in 12 hors or less

And with your home network (like mine) you're so far out of their league ... they aren't keeping this stuff on local servers with their own RAID drives, so scrap any ideas that this was a simpler problem to avoid.

Your TomTom cloud data is stored out on AWS EC2 instances, and that's where things went sideways. There was a problem with disk space out on AWS due to some bad behavior by the database software.

 

[BadTom]

Maybe TomTom should contact Apple so they will inform themselfs how a proper cloud service works.

 

[canderson]

Maybe TomTom should contact Apple so they will inform themselfs how a proper cloud service works.

Careful. In addition to having their own data centers, Apple uses both AWS and Google Cloud. There's a reason that iCloud services have had some major outages. AWS has had outages that impacted major geographic areas.

 

[BadTom]

TomTom has no excuses and users know this is not acceptable.

S*it can happen, but not for almost a week.
Resolve it in 24/48h and users will partially understand.

That’s why they stopped directly selling in the US and Canada, people understood that Garmin is the real premium thing out there and TomTom is just and expensive toy.
Europe is still “in love” with TomTom, for now …

 

[kickstandsup]

TomTom has no excuses and users know this is not acceptable.

S*it can happen, but not for almost a week.
Resolve it in 24/48h and users will partially understand.

That’s why they stopped directly selling in the US and Canada, people understood that Garmin is the real premium thing out there and TomTom is just and expensive toy.
Europe is still “in love” with TomTom, for now …

As much as I am frustrated by this TT outage (I have a major European moto trip coming up), Garmin is absolute SH*T, in almost every way possible. I would never, ever use Garmin over the TT "ecosystem." Used them for years, never again.

I am always amazed that people put up with Garmin's BS.

 

[MrTrucker]

Has the bug been fixed? Can we save my places yet?

 

[Willy875]

Has the bug been fixed? Can we save my places yet?

No, the bug has not been fixed yet.

 

[MrTrucker]

No, the bug has not been fixed yet.

Any ideas when?

 

[Willy875]

Any ideas when?

No, no idea.

 

[kickstandsup]

As I type, my routes are back on the planner, but no places. My places are back on the Go Expert app, but no routes. Signing in and out makes no difference.

 

[MrTrucker]

Are you in the UK?

 

[kickstandsup]

US

 

[BadTom]

I am in the UK and nothing yet, app or device.

 

[S-i-g-g-i]

I can log in in Germany. I don't know when that started—I just tried it a moment ago!

 

[Nitefighter]

All working fine now just remember to turn on MyDrive in TomTom services and your favourites should all be back