Deleted truck map on 620 professional

[Maclean]

I have a week old 620 professional and whilst trying to update my map, the existing one did not have the new section of the A14 round Huntingdon on it! I managed to delete my truck map. Despite much googling and looking on Tomtoms website I am unable to download a replacement Truck map, I can put car ones on but I am in need of the truck version with weight and height restrictions.

Any ideas?

How did you get on regarding this? My friend bought one and has managed to lose the truck option after an update. What was the solution buddy?

 

[Willy875]

How did you get on regarding this? My friend bought one and has managed to lose the truck option after an update. What was the solution buddy?

The solution is to log into your Mydrive connect account and download the truck map again.

 

[Oleksandr111]

What should I do if truck maps are missing from the list of available maps in MyDrive Connect?

 

[canderson]

What should I do if truck maps are missing from the list of available maps in MyDrive Connect?

This gets a little messy, but hang in there. It could be because MDC doesn't see your device as a Professional for some reason.

On your GO Professional 620:
Settings > System > About

Look for the already installed map name/version and the serial number information. Please report what you see.
The serial-number prefix for a GO PROFESSIONAL 620 is ZE.

Then, on your computer, one more time:

1. Open MyDrive Connect.
2. Log into the same TomTom account associated with the device.
3. Connect the 620 directly by USB.
4. Wait for it to be recognized.
5. Select My Content / View Updates.
6. Look under My Maps. What do you see there?

 

[Oleksandr111]

This gets a little messy, but hang in there. It could be because MDC doesn't see your device as a Professional for some reason.

On your GO Professional 620:
Settings > System > About

Look for the already installed map name/version and the serial number information. Please report what you see.
The serial-number prefix for a GO PROFESSIONAL 620 is ZE.

Then, on your computer, one more time:

1. Open MyDrive Connect.
2. Log into the same TomTom account associated with the device.
3. Connect the 620 directly by USB.
4. Wait for it to be recognized.
5. Select My Content / View Updates.
6. Look under My Maps. What do you see there?

I am very grateful for the reply. Unfortunately, the entire list of cards doesn't fit in the screenshot. So, I am copying it as text.

Spoiler: My Maps

Africa
Size: 1202 MB v11.75

Algeria
Size: 64 MB v11.75

Australia
Size: 523 MB v11.75

Benelux (Belgium, Netherlands & Luxembourg)
Size: 472 MB v11.75

Brazil
Size: 1346 MB v11.75

Canada & Alaska
Size: 1008 MB v11.75

Chile
Size: 124 MB v11.75

Colombia
Size: 138 MB v11.75

East Africa
Size: 164 MB v11.75

Ecuador
Size: 46 MB v11.75

Egypt
Size: 125 MB v11.75

Europe Central
Size: 5012 MB v11.75

Europe Central & East
Size: 3871 MB v11.75

Europe East
Size: 1559 MB v11.75

Europe North
Size: 3793 MB v11.75

Europe South
Size: 3826 MB v11.75

Europe West
Size: 6982 MB v11.75

France
Size: 1525 MB v11.75

Germany, Austria & Switzerland
Size: 1545 MB v11.75

Greece & Cyprus
Size: 176 MB v11.75

Hong Kong
Size: 45 MB v11.75

Iberia (Spain and Portugal)
Size: 1015 MB v11.75

Iceland
Size: 20 MB v11.75

India
Size: 3233 MB v11.75

Iraq
Size: 26 MB v11.75

Israel
Size: 49 MB v11.75

Italy
Size: 873 MB v11.75

Kazakhstan
Size: 45 MB v11.75

Mexico
Size: 943 MB v11.75

Middle Africa
Size: 78 MB v11.75

Middle East
Size: 372 MB v11.75

Morocco
Size: 66 MB v11.75

Netherlands
Size: 272 MB v11.75

New Zealand
Size: 107 MB v11.75

Oceania
Size: 616 MB v11.75

Poland
Size: 303 MB v11.75

Russia
Size: 1177 MB v11.75

Scandinavia (Denmark, Finland, Norway & Sweden)
Size: 781 MB v11.75

South Africa, Swaziland and Lesotho
Size: 289 MB v11.75

South America, Caribbean & Mexico
Size: 3333 MB v11.75

Southeast Asia
Size: 1905 MB v11.75

Southern Africa
Size: 421 MB v11.75

Taiwan
Size: 515 MB v11.75

Tunisia
Size: 39 MB v11.75

Turkey
Size: 501 MB v11.75

United Kingdom & Republic of Ireland
Size: 965 MB v11.75

USA
Size: 6269 MB v11.75

USA & Canada
Size: 6902 MB v11.75

USA, Canada & Mexico
Size: 7506 MB v11.75

Venezuela
Size: 27 MB v11.75

West Africa
Size: 117 MB v11.75

 

[Willy875]

@Oleksandr111

If no truck map is available on your account, the solution is to contact TomTom customer service so they can reassign the map to your account.

 

[Oleksandr111]

@Oleksandr111

If no truck map is available on your account, the solution is to contact TomTom customer service so they can reassign the map to your account.

Spoiler: Chat BOT

The TomTom GO Professional 620 uses standard regional maps, not a separate truck-specific map set. That is why a “truck map” may not appear in MyDrive Connect.

To find the maps available for your device:

1. Connect the device to your computer and open MyDrive Connect.
2. Select Maps and Services Shop at the bottom.
3. Follow the on-screen instructions to select, purchase, and download a map.

You can also purchase maps through the TomTom Map Shop. Available coverage includes Europe, Western Europe, the United Kingdom & Republic of Ireland, the USA, Canada, Mexico, and other regions. Check the device’s map coverage list to choose the region you need.

Unfortunately, the chatbot didn't help at all. I will contact support directly.

 

[Oleksandr111]

Thanks to everyone. I contacted customer support about my issue, and they fixed everything. The cards I needed have appeared.