Deleted map in error

[Topbrass]

Thank you for letting me join this group. I have a model GO 5000 which came in a vehicle I bought just before lockdown. The device had preinstalled maps and all worked ok. Yesterday I tried to update the maps via My Drive Connect. I had a message pop up to say there was not enough memory space available on the device and to delete the original maps which I did. I started to download the updated maps (took about 2½ hours) then the download crashed! I now have no maps on my device is there anyway I can reset the system or reinstall my maps without having to buy new ones please? Any help or advice gratefully received. Thank you

 

[dhn]

When you connect your device to the computer with MyDriveConnect running, go to the content tab of MDC. It should show a map available for downloading there.

 

[Topbrass]

Thanks but I've already tried that and get a message saying I'm up to date and an advert to buy a new Tomtom with 30% off! Am I correct in assuming that my device has map update for life?

 

[dhn]

Try chat assistance perhaps:

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

 

[canderson]

Normally, it is impossible to delete the only map on a device. Do you have a 2nd map of any sort loaded?

 

[Topbrass]

Thanks for reply. I've finally sorted this out with help from the Tomtom support group moderator who has reloaded the maps back onto the cloud for me. Yesterday evening I downloaded the UK map onto my device and all is well again

 

[canderson]

Glad to hear that you're back up and running. Can you describe a little more about how you got into this ditch? It was a very unusual situation.

 

[Topbrass]

Hi again

Briefly I was trying to update my map of Europe and it was telling me there was not enough memory available on my device, and to delete map so that update could be downloaded. I deleted the existing map and started to download the update. All was going well so I left it to do it's own thing as it was saying download could be 2½ hours or more. When I checked the download after the prescribed time, I had an error message saying that my laptop had lost it's internet connection. I was then in the position of having no map on my device, and no map showing in "My Content"
I posted the problem on this website and also the Tomtom support website and that's where they tweaked my download to show the map of Europe but in smaller download sizes. As I live in the UK, I have only download that particular map at present. However, all the remaining European countries are now showing they are available for download if I need them. Hope that makes sense?

 

[Arno]

In post #5 canderson gave you a clue. Download a small map you probably will never use, like Egypt or Israel.
Now, should you loose your proper map, the device will not gag again.

 

[canderson]

Indeed, that's what I was considering - hoping he actually had, in fact.
It's always a good idea on these units, just in case.

 

[Topbrass]

As previously stated all sorted now with help from a moderator on the tomtom support forum. He reinstated my maps onto the cloud and I now have all of Europe available. Have download the UK map and all works fine now. Thanks to all on this forum for their suggestions and help. Fingers crossed this post is now sorted!

 

[Al Dias]

Normally, it is impossible to delete the only map on a device. Do you have a 2nd map of any sort loaded?

Hi, I’m new on here. I have managed to do the same whilst I was transferring to a larger micro SD card on my GO400. But I can’t seem to find any number to call here in the uk. Can you suggest who I can contact please? I’d be most grateful. I do not want to upgrade as my unit is only had light use over the years, but do want to upload new new maps with the larger MSD card. Thanks

 

[Willy875]

Hi, I’m new on here. I have managed to do the same whilst I was transferring to a larger micro SD card on my GO400. But I can’t seem to find any number to call here in the uk. Can you suggest who I can contact please? I’d be most grateful. I do not want to upgrade as my unit is only had light use over the years, but do want to upload new new maps with the larger MSD card. Thanks

There is no more phone to contact Tomtom
You can contact them via chat or via email. https://help.tomtom.com/hc/en-gb/articles/360015568919/

Try this FAQ to download a map again https://help.tomtom.com/hc/en-gb/articles/360013959859-Télécharger-de-nouveau-une-carte
Attention the maximum accepted as Sd is 32 GB

 

[Al Dias]

Thanks Willy875, useful point about the max size! I’ll try out those links. Much appreciate.