Tomtom go on android shows no subscription

[Kierownikk]

Hi.
Yesterday everything worked perfectly fine. Today suddenly my tt go shows that I don't have subscription even tho I definitely have one active. Any idea what is going on?
Thanks

 

[Willy875]

Hi
You should check on your phone that you are logged in to the account used to purchase the app.

Check

Subscription not recognised in GO Expert (Android)

If your subscription is not recognised, you're likely signed in to a different Google account than the one you used to buy it.Check your subscription in Google Play Store Open the Google Play Store...

help.tomtom.com

 

[Kierownikk]

Hi
You should check on your phone that you are logged in to the account used to purchase the app.

Check

Subscription not recognised in GO Expert (Android)

If your subscription is not recognised, you're likely signed in to a different Google account than the one you used to buy it.Check your subscription in Google Play Store Open the Google Play Store...

help.tomtom.com

Well that's another problem. When I try to log in with my ONLY account, I put all the login details in, it logs me in and says I have no subscription, then I press continue and I'm no longer logged in. Also my subscription is active on Google play and it should work even without me logging in just like it always has.

 

[Willy875]

Delete the app, then reinstall it.

 

[Kierownikk]

Delete the app, then reinstall it.

Done. Not working

 

[Willy875]

You should see a renewal date for the app in the "Subscriptions" section of your Google account; check if that date matches.

Also, check the subscriptions within the app itself to see if the subscription is still active.

 

[Kierownikk]

You should see a renewal date for the app in the "Subscriptions" section of your Google account; check if that date matches.

Also, check the subscriptions within the app itself to see if the subscription is still active.

It is working again. It was the TT server issue which looks like is now fixed.