Deleted truck map on 620 professional

[Alickswud]

I have a week old 620 professional and whilst trying to update my map, the existing one did not have the new section of the A14 round Huntingdon on it! I managed to delete my truck map. Despite much googling and looking on Tomtoms website I am unable to download a replacement Truck map, I can put car ones on but I am in need of the truck version with weight and height restrictions.

Any ideas?

 

[Willy875]

If the truck card is not available on your mydrive connect account, you must contact TomTom customer service to have it on your account.

 

[canderson]

@Willy875
In some European countries, the use of the word "card" or something similar to mean "map" is common.
German: Karte
French: carte
Dutch: kaart
Spanish: la carta (but usually el mapa)
Italian: carta geografica

For those whose native language is English, "card" is too often confused with a SD or uSD card in a device. Indeed, some devices require these cards to run. So when referring to a map, perhaps it will create less confusion if the word "map" is used.

 

[Alickswud]

I'm trying to speak to a human but can only get the chat-bot, when I ask to contact support it tells me that 'something has gone wrong please try again'

Has anyone got a UK phone number?

 

[Willy875]

there is no longer a telephone at TomTom if the chat is not available contact customer service by email

 

[Alickswud]

I'm still having issues with the chat bot thing, cannot find any support email address's

 

[Willy875]

How to contact TomTom customer support by chat or email

How to contact TomTom support

Visit our Support Site or browse through our Support Videos and User Manuals for quick answers from specific troubleshooting steps to general information on TomTom devices and services. To ge...

help.tomtom.com

When you are logged in, press contact us at the bottom right a new box appears and if you wait a few seconds you get contact us appears there
Tap get in touch and you should now have the option of chat, regular business hours, or email.

 

[Alickswud]

As far as my experience tells me it is impossible to get past the chat-bot thing and again communication with a human being!

Currently I am very disappointed with the customer care provided by TomTom and am finding my device unsuitable for my requirements.

I'm not sure of my next step now other than returning my device.

 

[Willy875]

Have you tried contacting Tomtom by email?

 

[Alickswud]

I would if they provided an email address, but I'm unable to find one.

 

[Willy875]

Submit a request – TomTom Support

help.tomtom.com

 

[Alickswud]

This is exactly what I have been doing. It takes me to the chat bot and when I try to contact support it throws up an error message.

 

[Alickswud]

BOT: Welcome Alickswud,
I'm happy to help you! You can select from the options below or ask me a question.

USER: Speak to a human

BOT: Do you want to contact our support team?

USER: Selected: Yes

BOT: Your details -
Name: Alickswud
Email: I ve removed this@email
BOT: You have an open ticket(s) with our support team, would you like to update your open ticket?

USER: Selected: Yes

BOT: Something went wrong! Please try again.

 

[Alickswud]

I have NO open tickets with the support team and can't move forward from this position.

Any further ideas?

Many thanks for trying to help

 

[Arno]

What happens when you reply NO to

BOT: You have an open ticket(s) with our support team, would you like to update your open ticket?

 

[Alickswud]

Looks like that may have worked

BOT: Welcome Alickswud,
I'm happy to help you! You can select from the options below or ask me a question.

USER: Contact support

BOT: Do you want to contact our support team?

USER: Selected: Yes

BOT: Your details -
Name: Alickswud
Email: my email address
BOT: You have an open ticket(s) with our support team, would you like to update your open ticket?

USER: Selected: No

BOT: Select your product type

USER: Selected: Navigation

BOT: Chat is currently closed.
BOT: You can send an email to our support team here.
BOT: Enter your message subject

USER: Truck map download

BOT: Please type out your message/question and press enter (please be descriptive)

USER: I have a week old 620 professional and whilst trying to update my map, the existing one did not have the new section of the A14 round Huntingdon on it! I managed to delete my truck map. Despite much googling and looking on Tomtoms website I am unable to download a replacement Truck map, I can put car ones on but I am in need of the truck version with weight and height restrictions.

BOT: Do you want to upload an attachment with your message?

USER: Selected: No

BOT: Your Ticket: 2725055 has been created, a member of our support team will get back to you within 48 hours.

 

[Alickswud]

Fingers crossed!!

 

[Arno]

Fingers crossed!!

Well, may be one step closer.

 

[Alickswud]

Looks like it's now sorted.

Carried out a soft reset and then download the European Truck Map as advised by TomTom.

The map seems to be up-to-date and I now have the vehicle size and weight options.

 

[Arno]

Good show. Others may benefit from your feed back.