Deleted truck map on 620 professional

Joined
Apr 29, 2023
Messages
11
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
620 professional
I have a week old 620 professional and whilst trying to update my map, the existing one did not have the new section of the A14 round Huntingdon on it! I managed to delete my truck map. Despite much googling and looking on Tomtoms website I am unable to download a replacement Truck map, I can put car ones on but I am in need of the truck version with weight and height restrictions.

Any ideas?
 
If the truck card is not available on your mydrive connect account, you must contact TomTom customer service to have it on your account.
 
@Willy875
In some European countries, the use of the word "card" or something similar to mean "map" is common.
German: Karte
French: carte
Dutch: kaart
Spanish: la carta (but usually el mapa)
Italian: carta geografica

For those whose native language is English, "card" is too often confused with a SD or uSD card in a device. Indeed, some devices require these cards to run. So when referring to a map, perhaps it will create less confusion if the word "map" is used.
 
I'm trying to speak to a human but can only get the chat-bot, when I ask to contact support it tells me that 'something has gone wrong please try again'

Has anyone got a UK phone number?
 
there is no longer a telephone at TomTom if the chat is not available contact customer service by email
 
I'm still having issues with the chat bot thing, cannot find any support email address's
 
How to contact TomTom customer support by chat or email


When you are logged in, press contact us at the bottom right a new box appears and if you wait a few seconds you get contact us appears there
Tap get in touch and you should now have the option of chat, regular business hours, or email.
 
As far as my experience tells me it is impossible to get past the chat-bot thing and again communication with a human being!

Currently I am very disappointed with the customer care provided by TomTom and am finding my device unsuitable for my requirements.

I'm not sure of my next step now other than returning my device.
 
I would if they provided an email address, but I'm unable to find one.
 
This is exactly what I have been doing. It takes me to the chat bot and when I try to contact support it throws up an error message.
 
BOT: Welcome Alickswud,
I'm happy to help you! You can select from the options below or ask me a question.

USER: Speak to a human

BOT: Do you want to contact our support team?

USER: Selected: Yes

BOT: Your details -
Name: Alickswud
Email: I ve removed this@email
BOT: You have an open ticket(s) with our support team, would you like to update your open ticket?

USER: Selected: Yes

BOT: Something went wrong! Please try again.
 
I have NO open tickets with the support team and can't move forward from this position.

Any further ideas?

Many thanks for trying to help
 
Looks like that may have worked

BOT: Welcome Alickswud,
I'm happy to help you! You can select from the options below or ask me a question.

USER: Contact support

BOT: Do you want to contact our support team?

USER: Selected: Yes

BOT: Your details -
Name: Alickswud
Email: my email address
BOT: You have an open ticket(s) with our support team, would you like to update your open ticket?

USER: Selected: No

BOT: Select your product type

USER: Selected: Navigation

BOT: Chat is currently closed.
BOT: You can send an email to our support team here.
BOT: Enter your message subject

USER: Truck map download

BOT: Please type out your message/question and press enter (please be descriptive)

USER: I have a week old 620 professional and whilst trying to update my map, the existing one did not have the new section of the A14 round Huntingdon on it! I managed to delete my truck map. Despite much googling and looking on Tomtoms website I am unable to download a replacement Truck map, I can put car ones on but I am in need of the truck version with weight and height restrictions.

BOT: Do you want to upload an attachment with your message?

USER: Selected: No

BOT: Your Ticket: 2725055 has been created, a member of our support team will get back to you within 48 hours.
 
Looks like it's now sorted.

Carried out a soft reset and then download the European Truck Map as advised by TomTom.

The map seems to be up-to-date and I now have the vehicle size and weight options.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Members online

No members online now.

Latest resources

Forum statistics

Threads
29,047
Messages
196,334
Members
68,048
Latest member
Cranbrook

Latest Threads

Back
Top