Tomtom route planner

[litton4]

I just checked my Wife's iPhone and had a moment of hope - the favourites were there.
I was looking for a backup method and when I checked again, they were gone.... :cry

 

[mvl]

Everything gone here too. And after a full app data/cache reset even my traffic on Android won'won't show up.

Time to try amigo for a while. Twice in two months with outages. Bad look.

 

[Staape]

I noticed that my locations are saved on the Rider 550, but it is not connected to MyRoute. And I will not connect until I get this sorted out.

 

[Paul Greenwood]

Same here looking for a location on Sunday noticed all my saved places missing, logged for an update was told 48 hours heading towards that now, started saving locations yesterday and logged on today to my device and they too had vanished, has anyone had an update from TomTom to say what the issue is and how long it will be before it’s sorted
Cheers

 

[Vassili]

Same here in NL since 05/05/26. Fingers crossed

 

[Trantor]

Adding to the list my TOMTOM GO EXCLUSIVE 7 - not that it seems to matter.
Online login with @outlook.ie is working, all favourites gone on the web and on the device.

 

[SadbutHopeful]

Created an account to add that sadly I am also a victim of this. Had the app for a year, first time something like this happens.

The occasional crash here and there and the app not wanting to turn back on for ~10 minutes I grew accustomed to. Losing around 200 points of interest hurts though.

Reported to support, hopefully a fix soon!

 

[canderson]

To all:
TomTom is acutely aware of the problem, and is trying to come up with a strategy for dealing with it. Don't expect a resolution any time before the work day tomorrow, Europe time.

 

[miketorcy]

The same for me and in my place , i have the list of camping near me.

 

[rehakk]

Thanks for the reply. That's strange then, not quite sure why it will just keep looping the login like it basically the page is refreshed and then needs me to log in again

CTRL + F5

 

[loekf]

To all:
TomTom is acutely aware of the problem, and is trying to come up with a strategy for dealing with it. Don't expect a resolution any time before the work day tomorrow, Europe time.

That must be a huge issue. Same issue here on iOS. Fingers crossed. Hint... make an export and import feature on iOS, so we can backup.

 

[Springs-Original]

Adding my voice to the scream. When I opened the TomTomGo app on my android phone this morning I watched in disbelief as all of my saved places markers vanished from the map in front of my eyes. The Recent Destinations list was also empty. I logged out and logged back into the app but everything was still gone. Clearing the cache and restarting the app didn't make any differemce.
I've just logged into the MyDrive website from my PC and that is blank too.

Having seen the comments above, I hope that TomTom fix this sooner than later as I hate to think what sort of mess will happen if we try to recreate our places before our originals get restored.

 

[loekf]

Adding my voice to the scream. When I opened the TomTomGo app on my android phone this morning I watched in disbelief as all of my saved places markers vanished from the map in front of my eyes. The Recent Destinations list was also empty. I logged out and logged back into the app but everything was still gone. Clearing the cache and restarting the app didn't make any differemce.
I've just logged into the MyDrive website from my PC and that is blank too.

Having seen the comments above, I hope that TomTom fix this sooner than later as I hate to think what sort of mess will happen if we try to recreate our places before our originals get restored.

I saw on another forum that it is related to an AWS cloud service account issue and they are trying to restore the data.

Would be nice if Tomtom can communicate to its customers, but that seems to be very hard. Should be easy send an e-mail to paying customers.

 

[m_p_13]

These are the consequences of ill-considered actions (or perhaps planned ones?) in the form of withdrawing an application for locally saving data on phone (MyDrive EU app) and mandatory migration to online services.



It only took one hacking attack (server failure) to smash 1/3 of Europe's transport.



Does anyone have a different opinion?

 

[Springs-Original]

I saw on another forum that it is related to an AWS cloud service account issue and they are trying to restore the data.

Would be nice if Tomtom can communicate to its customers, but that seems to be very hard. Should be easy send an e-mail to paying customers.

Its a lovely idea that TomTom would be proactive and notify paid customers about major (or any) problems, but don't hold your breath, as I've never received a notifcation in more than 12 years of using the TomTom app. All I've received are their marketing emails asking me to buy a TomTom hardware device.

 

[gobie8791]

Dont understand why TomTom has not sent a email to its users. Had to ask ChatGpt to get an answer

Short answer: yes, there are signs something might be wrong on TomTom’s side right now—not necessarily a global outage, but likely a sync/account issue.

What’s happening (based on latest reports)​

• A very recent user report (today)describes exactly your problem:
  • all favourites gone (home/work included)
  • login / account behaving strangely
• Similar issues in the past are often linked to:
  • MyDrive / account sync problems
  • temporary server-side glitches
  • or app login/session bugs

Important: your data is probably NOT deleted​

TomTom usually stores favourites in your account cloud:

• If you’re logged in, your places should sync automatically
  So when they disappear suddenly, it’s often sync failing, not actual data loss.

******Important******

If I add to my favourites or set home location and tomtom fix this could it overwrite my cloud sync

Short answer: yes, it can overwrite — but it depends on how the sync behaves when the issue is resolved.

How TomTom MyDrive sync usually works​

TomTom doesn’t keep full “version history” like some cloud apps. Instead it typically:

• syncs your account based on the latest known state
• merges changes if possible
• but sometimes uses a “last write wins” approach

---

What that means in your situation​

Right now you likely have:

• Cloud = your real favourites (but not showing)
• App = appears empty

If you start adding new favourites now:​

There are 2 possible outcomes later:

Best case (common)​

• When sync recovers:
  • your old favourites come back
  • your new ones stay too (merged)

Risky case (this is what you're worried about)​

• App syncs its current empty/new state to the cloud
• Cloud data gets overwritten
• Old favourites are gone

---

My recommendation (important)​

Do NOT add or change favourites until things are back to normal
That’s the safest move.

 

[Willy875]

Why send an email?

The service is down; there's not much more to add.

All we can do is hope that TomTom manages to retrieve the data recorded by customers on the server.

 

[gobie8791]

Why send an email?

The service is down; there's not much more to add.

All we can do is hope that TomTom manages to retrieve the data recorded by customers on the server.

Because as a service provider its the right thing to do to inform your customers or at least have a services health page so users dont have to search or contact them when there is an issue. I was in a queue of more than 50 people with the contact chat then it ended the chat and opened a ticket.
I think that there is nowhere to check if TomTom is having an issue is just bad practice.

 

[Ton]

I have the same problem with GO Navigator and GO Expert app

 

[Springs-Original]

Why send an email?

The service is down; there's not much more to add.

All we can do is hope that TomTom manages to retrieve the data recorded by customers on the server.

" Why send an email?"

Possibly so that every TomTom owner doesn't spend an hour or 2 thinking that they or their device has caused this problem and needlessly fiddle with their app or device settings, reinstall the software or try to recreate their saved places before searching the web and finding this forum, only to discover that the problem is at TomTom's end and they'll just have to wait for TomTom to fix things. And keep calm. And revert to the old fashioned way of navigating for a couple of days.