XXL550TM Speed Cameras Unavailable (Greyed Out)

[ATLAS1]

I'm trying to get the speed cameras to work on my XXL550TM again. TOMTOM no longer supports the device and I'm hoping someone on this forum can help. Thank You in Advance.

SPECS. XXL550TM (TOMTOM HOME / Windows 7)
NAVCORE 9.510 (Cannot adjust clock reverts to 12:00)
MAP: USA_Canada_and_Mexico V940.5997

Speed cameras originally worked. I think the speed cameras became unavailable after I performed a Factory Reset (Red Button). Everything else seems to work. I think the clock issue (WNRO) is related to the NAVCORE version. Battery holds and is fully charged. GPS connects to PC using Windows Explorer and TOMTOM HOME.

In an effort to try and get the speed cameras to work again I copied the safety cameras available onto the gps using TOMTOM HOME. Speed Cameras still didn't work. I have a few versions of TOMTOM HOME available. The option to Add Traffic, Voices and Other Services including Safety Cameras using TOMTOM HOME are unavailale (greyed out).

I backed up the XXL550TM to the latest version of TOMTOM HOME and backed up all the XXL550TM files to a thumb drive. (i don't remember if I backed it up to TOMTOM HOME before or after the gps was reset) These are the safety cam files on the XXL550TM.

Safety_Cam_US_Canada_TomTom.ov2
Safety_Cam_US_Canada_TomTom.ov2.dct
Safety_Cam_US_Canada_TomTom.Ov2.ver

I searched my computer and saw multiple map and safety cam file versions available. I had another XXL550TM before. Safety Cameras worked on that one. That's where the other map and safety cam files came from.

 

[Willy875]

Maps where radars from one GPS cannot be transferred to another GPS

A map equals a GPS.
Normally if you have a backup on your computer you can reinstall your backup by copying and pasting.

On the internet you must have radar files to download for free to your GPS.

 

[Willy875]

If the radars are grayed out, it means that you do not have a valid subscription.

 

[ATLAS1]

Maps where radars from one GPS cannot be transferred to another GPS

A map equals a GPS.
Normally if you have a backup on your computer you can reinstall your backup by copying and pasting.

On the internet you must have radar files to download for free to your GPS.

I don't remember if I backed up the gps to TOMTOM HOME before or after I added the new camera files to the gps.

Do the maps and safety camera files have product keys that are coded to the gps and or to each other?

If that's the case it's possible the camera files could have been mismatched with the gps when they were copied to the gps using TOMTOM HOME I'm guessing TOMTOM HOME may have overwritten the original camera files that were keyed to the gps.

Are these the camera files (.ov2, .dct, .ver) and can they be copied and pasted from my computer to the gps using explorer? If they are the camera files I might be able to match the files to the gps by their dates. or use the backup on TOMTOM HOME to restore the gps.

 

[Willy875]

You must have a complete backup of the Tomtom look in ► documents ► Tomtom folder ► click Home ► click internal or backup.

 

[ATLAS1]

Thank you for your reply.

I see three backups.

Two of the backups were made years ago and were made from an older XXL550TM gps that no longer works.. Those two backups were made on an older version of TOMTOM HOME (2.11). One of the two older backups contain (.ov2, .dct, .ver) files.

The third backup was made from the current XXL550TM I have. It was made recently on a newer version of TOMTOM HOME and does not contain (.ov2, .dct, .ver) files.

I'm not sure what caused the speed cameras to become unavailable. As I recall I added quickgpsfix data from the older version of TOMTOM HOME to the XXL550TM that I have now. It was after that I noticed speed cameras was unavailable (greyed out) on the gps. I think it was then that I backed up the XXL550TM using the newer version of TOMTOM HOME.

I thought I could add speed cameras using the old version of TOMTOM HOME. The old version of TOMTOM HOME had the files from the older XXL550TM. It added the (.ov2, .dct, .ver) files but it didn't work. Speed Cameras were still greyed out on the gps and now the option to Add Traffic, Voices and Other Services including Safety Cameras using the old version of TOMTOM HOME were now also unavailable (greyed out).

 

[canderson]

Maps and $ features are keyed to specific devices. Copying the files from one to another won't work, so you'd need to stick with any backups from the device in question, not a previous device.

 

[ATLAS1]

Wasn't aware some programs were keyed.

The safety cameras worked originally. Not sure exactly why they became unavailable. The gps was taking a while to find the satellites. So I installed quickgpsfix data using the old version of TOMTOM HOME thinking it would help speed things up. Then I noticed the safety cameras were unavailable.

The older version of TOMTOM HOME has a bunch of files related to the older XXL550TM. TOMTOM HOME allowed me to install safety camera files and quickgpsfix data.

There is a backup to the current XXL550TM on a new version of TOMTOM HOME that does not contain the (.ov2, .dct, .ver) files but as I recall I added quickgpsfix data from the older version of TOMTOM HOME before the backup was made.

If I perform a Factory Reset on the gps would the (.ov2, .dct, .ver) files including quickgpsfix data be deleted? Tech support was ambiguous when I asked about a safety camera subscription for the device.

 

[Willy875]

In my opinion, as you no longer have a subscription to the update to delete the radar files.

If you do not have a backup of GPS radars and if your XXL 550 is still supported by Tomtom you must purchase the radar service.

A factory reset only erases your personal information.

 

[ATLAS1]

Tomtom Home says the gps is eligible for an update to Navcore 9.541. Do you think that would help? I'm pretty sure it would fix the clock (WNRO).

 

[canderson]

Tomtom Home says the gps is eligible for an update to Navcore 9.541. Do you think that would help? I'm pretty sure it would fix the clock (WNRO).

Yes. See here. After some serious scrolling, you'll spot 9.541:

Sat nav software release notes

Release date: 12/03/24 Version: 24.101.0006 This applies to: GO Expert Plus, GO Superior, GO Exclusive We solved an issue that could cause black screens. We solved an issue with Wi-Fi connectiv...

help.tomtom.com

 

[ATLAS1]

Yes. See here. After some serious scrolling, you'll spot 9.541:

Sat nav software release notes

Release date: 12/03/24 Version: 24.101.0006 This applies to: GO Expert Plus, GO Superior, GO Exclusive We solved an issue that could cause black screens. We solved an issue with Wi-Fi connectiv...

help.tomtom.com

Thank You. I think the navcore 9.541 is actually larger than navcore 9.510. I installed the same update before on another XXL550TM I had before this one. Afterward there was only enough memory for a U.S. map and the gps stuttered pretty badly. It was laughable.

It's been a while. What does a hard reset (paperclip) reset do and where is the access port. As I recall it was under the label on the bottom of the gps. Thx.

 

[canderson]

You'll find a tiny hole on the underside. It was one of the few of the XL/XXL models that still had this feature.

There's the top of a pushbutton momentary switch inside. GENTLY (doesn't take a lot of pressure) depress it with the end of a paperclip or similar for a couple of seconds to force a reboot. Shouldn't be under any labels. And that just forces a reboot. It's not the Factory Reset mentioned earlier by Willy.

 

[ATLAS1]

I'm not sure but I think what may have happened was when I connected to an old tomtom home ver 2.11 with my current XXL550TM I updated quickgpsfix data without logging in. Tomtom home permitted me to perform the update without logging in. All the data on that version of tomtom home was from an old XXL550TM gps I had.

It was after that I noticed the safety camera feature was greyed out. Before I got into more trouble - I installed a the latest version of tomtom home and created a backup.

The data from the old XXL550TM was absent from the newer version of tomtom home so I logged in using the same login I used with my old account. So the new version of tomtom home only has the backup from the XXL550TM I have now minus the safety camera feature.

I then tried to install the safety camera feature using the old version of tomtom home that contains the old gps data but the feature continued to remain unavailable (greyed out). As it turns out there are 4 different copies of free safety cameras including cab files dated years apart stored on my hard drive that are all related to the old gps.

Since the safety camera feature continued to be unavailable I removed it from the gps I have now the same way I installed it. So the gps is back to where the only change was when I added the old quickgpsfix data to the new gps minus the safety camera feature.

I think adding the quickgpsfix data from the old gps is what corrupted the safety camera feature. I've been looking at the files in the ephem folder as the possible culprit but could use some help. Thx.

 

[canderson]

The ephemeris files are freely available and are NOT keyed to individual serial numbers, and should have posed no problems regardless of which 550 it was intended to update.

One thing you do NOT want to do is log into Home using your OLD account credentials - unless those were transferred, with help of TomTom, to your new device. Either pick another email address or have TomTom transfer the old address to your new device. If you log in with your old credentials, TomTom's server will assume that you wish to deal in content that is for your old device, including any keyed data, which won't work on your new device.

 

[Willy875]

Since the safety camera feature continued to be unavailable I removed it from the gps I have now the same way I installed it. So the gps is back to where the only change was when I added the old quickgpsfix data to the new gps minus the safety camera feature.

Radars are chargeable at Tomtom so you cannot reinstall them for free.

 

[ATLAS1]

The ephemeris files are freely available and are NOT keyed to individual serial numbers, and should have posed no problems regardless of which 550 it was intended to update.

One thing you do NOT want to do is log into Home using your OLD account credentials - unless those were transferred, with help of TomTom, to your new device. Either pick another email address or have TomTom transfer the old address to your new device. If you log in with your old credentials, TomTom's server will assume that you wish to deal in content that is for your old device, including any keyed data, which won't work on your new device.

I installed the latest version of tomtom home version 2.23 It's showing a mandatory update navcore version 9.541 that requires 32.5mb of memory. The navcore on the gps now is version 9.510 and takes up 13.2 mb of memory. There's a total of 2gb memory on the device and only 29mb of memory available. The new usa, canada, mexico map is 2406.3mb. The old usa, canada, mexico map that's on the gps is 1841.8mb. The new map by itself exceeds the total memory on the gps and I don't see a USA zone map available by itself.

There's a new quickgpsfix dataupdate available bu file available but I can't install it without updating the mandatory navcore. There's also a phone connection settings update available and that update isn't even applicable for the XXL550TM.

All I wanted to do was to restore the safety cameras. I'm not sure exactly how or why they became unavailable. It seems improbable but my impression is that it may have happened just by connecting to tomtom home without without logging in or updating anything.

 

[canderson]

The 9.541 is designed to deal with issues interpreting the clock information from satellites. Surprised you hadn't already noticed that your clock has been whacked for a couple of years.

You may have been caught in a bit of a bind on the USA/Mex/Can map issue. Unless Home offers a USA-only map, which it probably won't, you've got a real problem there. None of the 2GB memory devices without SD or uSD cards are supported any longer for map updates. The newer maps hold a lot more information, and just won't fit. For a while, TT tried segmenting North America in a way that allowed smaller memory devices to continue receiving updates, but ...

 

[ATLAS1]

The old XXL550TM I had was updated to 9.541and only had a U.S. map on it, safety cameras and traffic also worked. I dropped it and the screen stopped working.

I had another XXL550TM that I hadn't used in a while and was never updated. It has a u.s., canada and mexico map, safety cameras and traffic also worked. I was aware of the clock not keeping time and thought I might update it. It was also taking a while to find satellites. So I thought at the very least I would update quickgpsfix data.

I basically plugged it in to my computer not realizing that the gps would interact with tomtom home unless I did something intentionally. I saw that the gps connected to tomtom home (ver. 2.11) but hadn't logged in and saw the quickgpsfix data option was available as an update so I selected to copy it to the gps.

I disconnected from tomtom home, rebooted the gps and went to check the satellites. The gps found the satellites faster but I noticed the safety camera feature was greyed out. I downloaded the latest version of tomtom home (ver. 2.23). I logged in using the old login and saw none of the old files were on the new version of tomtom home.

I logged out and created another account and logged in with new account login and linked the gps to the new account and backed it up. I also copied all the files from the gps to a thumb drive.

It turns out you can't have 2 appearances (old and new versions) of tomtom home on the computer at the same time. I reinstalled the old version of tomtom home and the files associated with the old XXL550TM were still there.

Adding an updated version of safety cameras from tomtome home (ver. 2.11 or ver. 2.23) was not possible the option to add the feature was greyed out on both versions of tomtom home and on the gps.

I thought it might be possible the safety cameras were common files that could be shared like quickgpsfix So I tried copying the safety camera feature to the gps using tomtom home (ver. 2.11) but it remained unavailable (greyed out.) I checked the files on the gps using windows explorer and saw the safety camera feature files were on it.

When I checked the hard drive I saw 3 folders marked safety cameras usa canada free of charge. They variously contain .cab, .toc, .ov2, .dct, .ver, and .tlv files.

Since copying the feature from the old gps using tomtom home (ver. 2.11) didn't work I removed the safety camera feature files from the gps the same way it was added.

I also backed up all the old safety camera files and folders from the hard drive to a thumb drive. My thinking is that if it's possible one of those folders contain safety camera files from the gps I have now I might be able to use them.

So right now the gps is back to where it was after I updated quickgpsfix data minus the safety camera feature files. i don't know what happened to the safety camera files that were originally on the gps as I didn't check it using windows explorer at the time the feature became unavailable.

The safety camera feature files that were on the gps may have been overwritten when I added the old safety camera feature files to the current gps using tomtom home (ver. 2.11).

Unfortunatly they were all dated the day they were added to the current gps and I'm not sure if tomtom home automatically created a backup of the original files that were on the current gps or not.

All the safety camera feature files on the hard drive are in complete groups in folders delineated by date that are years old and don't know if any of them were originally on the current gps or not.

 

[Willy875]

All I wanted to do was to restore the safety cameras. I'm not sure exactly how or why they became unavailable. It seems improbable but my impression is that it may have happened just by connecting to tomtom home without without logging in or updating anything.

Radars are chargeable at Tomtom so you cannot reinstall them for free.

As said in the message if you do not have a subscription you cannot redownload your radars.