TomTom will download new maps OK, but always fails with MapShare

Discussion in 'Technical Support' started by ChetR, Mar 25, 2014.

  1. ChetR

    ChetR

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    TomTom Model(s):
    XL340S, XXL540
    I have two TomTom's (XL340S & XXL540) with the same problem. I can download and update my maps, but then the program looks for updates. A 7.6mb MapShare update comes up, and when I press the Update & Install button, the backup program begins and runs for about an hour. After the back up I get a 'NULL' message and nothing is downloaded. I have trying using both computer (Win 7 professional) restarts and TomTom resets (Hold pwr button for 10 sec) with no improvement.
    Each attempt takes an hour for the backup... A call to TomTom support proved fruitless with additional e-mailed instructions from their tech team being just a rehash of what we tried on the phone. Anybody have a suggestion?
     
    ChetR, Mar 25, 2014
    #1
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  2. ChetR

    dhn Moderator

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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Try logging out of Home and logging back in and see if that helps.
     
    dhn, Mar 25, 2014
    #2
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  3. ChetR

    doctormstein1

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    Location:
    Holtsville, NY
    TomTom Model(s):
    2535M Live
    Only as an Last resort, you can use the emergency recovery procedure. This has worked for a few people.
    https://uk.support.tomtom.com/app/answers/detail/a_id/1898/
     
    doctormstein1, Mar 27, 2014
    #3
    Dave miles likes this.
  4. ChetR

    Dave miles

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    TomTom Model(s):
    Go Live 1005
    Dave miles, Apr 4, 2015
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