Start 2009

[Shaunie]

Hello everyone I have an old Tom Tom start which got stuck on the welcome screen, found the reset button and did that now it’s seems to be stuck on the screen with all the computer jargon on it, will eventually restart or has it had it
Thanks in advance

 

[canderson]

Sounds like a power button issue now. If you press and hold the power button down for a bit, it jumps to the diagnostic screen -- lots of white letters on black background. Is that what you have?

 

[Shaunie]

Thanks for the reply, yeah if I press the reset button it gets stuck on the diagnostic screen and if I turn it off and on again it gets stuck on the welcome screen any ideas

 

[Shaunie]

Sounds like a power button issue now. If you press and hold the power button down for a bit, it jumps to the diagnostic screen -- lots of white letters on black background. Is that what you have?

Yeah it’s now stuck on the diagnostic screen

 

[canderson]

If you're up for it, you'll want to disassemble the case and see why the power button is stuck down. I assume there's no way to turn off the device, correct?

 

[Shaunie]

If I turn it on and hold the power button for 15 secs or so it will show the diagnostic screen, I can press the power button and it will turn off, but if I hold the power button for a few seconds the welcome screen comes up and the drums will play and it stays stuck on the welcome screen then I can’t turn it off and have to wait for it to go off on it’s own which takes a while

 

[canderson]

Ah, OK. Yes, holding it for 15 sec+ will get you to the diag screen. Good to hear it isn't stuck.
Let's talk about a hard reset/recovery.
To tell you how to do that, I need to be 100% sure which Start you have. Please supply the first two characters of your Start's serial number.

 

[Shaunie]

Thanks for your help, the serial NO think, xc3439f02939 which is below the bar code on the back there is also a model NO which is 1EX100, hope these are right

 

[canderson]

OK. That's one of the older, Nav2 devices. For some silly reason, TomTom 're-used' the Start name for some of the newer Nav4 devices as well.
So please give this a try. There's no 'recovery' mode for Nav2, but there are some things we can do.

0) If TomTom Home pops up during the following, just minimize it and ignore it
1) PLEASE first perform this backup >> https://www.tomtomforums.com/thread...-to-the-computer-and-how-to-restore-it.17864/
2) With your device connected to your PC, and using the normal file copy and delete methods of your computer's OS, copy the mapsettings.cfg file to your PC somewhere, and then delete it from your Start device. It will be found in the folder that contains your map data, which could be called something like UK&ROI or Western_Europe.
3) Having deleted that file, restart your device and see if it successfully gets past the startup screen.

 

[Shaunie]

Thank you for that I will try it when I’m home and report back over the weekend thanks for all your help

 

[Shaunie]

I tried the recovery but it’s still the same, so I’ve bought a new one, I had a good run out of the old one. Thanks for all your help it was much appreciated

 

[Arno]

What did you get?

 

[canderson]

I tried the recovery but it’s still the same, so I’ve bought a new one, I had a good run out of the old one. Thanks for all your help it was much appreciated

When you say "recovery", I assume you mean the steps I outlined? Were you able to remove the mapsettings.cfg file from your device? Did that not make any difference to whether it would boot past the startup screen?

 

[Shaunie]

A start 42 the cheapest one it’s all I need

 

[Shaunie]

Deleted everything from the satnav and reloaded again but it was still the same

 

[canderson]

Oh my goodness. Deleted EVERYTHING and reloaded? From that backup we talked about?
What happened when you JUST deleted the mapsettings.cfg file? That's usually the stumbling block to getting past the startup screen on a Nav2 device.

 

[Shaunie]

Yeah it got past the welcome screen, then I reloaded it and it was just the same

 

[canderson]

? So it was working, and you reloaded from the backup? What that would have done is put that corrupted mapsettings.cfg file back in place, which is what we were trying to avoid. I'm confused.

 

[Shaunie]

I’m not great on the computer, so tried what I could it was all a bit to complicated, but thanks for your help

 

[canderson]

If you had stopped with the removal of the mapsettings.cfg file, I think you might have been OK.