Start 42 route syncing problem

Discussion in 'Maps and Routing' started by calsgran, Aug 3, 2020.

  1. calsgran

    calsgran

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    TomTom Model(s):
    start 42
    the 42 is not receiving routes from My Route despite it showing as synced. It has done previously but now wont accept those it had done before let alone new routes.
     
    calsgran, Aug 3, 2020
    #1

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  2. calsgran

    dhn Moderator

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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Are you logged into MyDrive on your unit?
     
    dhn, Aug 3, 2020
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  3. calsgran

    calsgran

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    TomTom Model(s):
    start 42
    Not sure what you mean, I connect via cable to my Mac. Nothing has changed but the sync has stopped working. I should say that the so called support system is useless!
     
    calsgran, Aug 3, 2020
    #3
  4. calsgran

    calsgran

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    TomTom Model(s):
    start 42
    Ok so I’m a thick oldie! Found out how to log in on the device. All sorted, thanks for your help.
     
    calsgran, Aug 3, 2020
    #4
  5. calsgran

    Arno Moderator

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    TomTom Model(s):
    930; GO 620; Start 63
    Maybe you could explain what you did so others can gain from your experience.
     
    Arno, Aug 3, 2020
    #5
  6. calsgran

    calsgran

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    TomTom Model(s):
    start 42
    Yes very basic error. I did not realise the cloud on the top right of the 42 screen, related to the account,I was thinking it was 'Cloud storage'
    I pressed on it and it gave me the option to log in to my account, I had assumed that logging in on the My drive was all that was needed.
    One day I will get to grips with modern technology!!!!
     
    calsgran, Aug 4, 2020
    #6
  7. calsgran

    Arno Moderator

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    Location:
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    TomTom Model(s):
    930; GO 620; Start 63
    Thank you. Others, having the same problem, will appreciate your explanation.
     
    Arno, Aug 4, 2020
    #7

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