Start 42 route syncing problem

Joined
Aug 3, 2020
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11
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<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
start 42
the 42 is not receiving routes from My Route despite it showing as synced. It has done previously but now wont accept those it had done before let alone new routes.
 
Not sure what you mean, I connect via cable to my Mac. Nothing has changed but the sync has stopped working. I should say that the so called support system is useless!
 
Ok so I’m a thick oldie! Found out how to log in on the device. All sorted, thanks for your help.
 
Yes very basic error. I did not realise the cloud on the top right of the 42 screen, related to the account,I was thinking it was 'Cloud storage'
I pressed on it and it gave me the option to log in to my account, I had assumed that logging in on the My drive was all that was needed.
One day I will get to grips with modern technology!!!!
 

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