Start 25 won't update, possible windows 10 issue?


Joined
Mar 7, 2020
Messages
8
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Start 25
Hi all,
First post so forgive me if its in the wrong place and sorry if i bang on a bit!
I've had my Start 25, bought secondhand, for a couple of years and it has been very good, i bought another laptop a while back with windows 10 (i can't remember if i have updated the start since buying it) but yesterday and today i have been trying to update it using mydrive connect and although it says it is connected and downloads the updates it will go no further than "checking" and previous to that the start 25 screen says "something has gone wrong... this service is temporarily unavailable, please try again later" and i am on the verge of giving up, i am not that computer literate but after doing some research i have tried various things like uninstalling mydrive a few times, uninstalling the driver, a new genuine cable, different usb ports etc and now it won't even recognise the device, i did notice that when i plug my phone in the windows noise goes off twice but only once with the start, if i can find someone running windows 7 i will try an update with them,
Any help would be much appreciated as i don't want to replace it if i don't need to,
Thanks.
 
Ad

Advertisements

Joined
May 9, 2009
Messages
5
Location
idaho
TomTom Model(s)
xxl540m
I have the exact problem on Start 25. I am using windows 7 and have never had this problem before
 
Joined
Mar 7, 2020
Messages
8
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Start 25
It seems to be a very common problem when searching the subject!
 

dhn

Moderator
Joined
Oct 1, 2007
Messages
23,156
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
Tomtom's servers are currently having a problem.
 
Joined
Mar 7, 2020
Messages
8
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Start 25
Ok thanks for that, i have been looking at other models but if you think the problem will rectify itself then i will wait a while and see what happens.
 
Joined
Jul 22, 2011
Messages
4
I have the exact same issue as OP too. Both on new Windows 10 laptop and the old Win 7 laptop it replaced...
 
Ad

Advertisements

Joined
Mar 7, 2020
Messages
8
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Start 25
There's a good chance it is not the sat nav's fault then?
I forgot to add, a day or so before, a friend came round with his old XL and TomTom wanted nearly £40 to update its maps so he decided to buy a later model Via and that updated fine.
 
Last edited:

canderson

Moderator
Joined
Dec 28, 2007
Messages
11,300
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
No, definitely not the fault of your Start 25.
 
Joined
Mar 7, 2020
Messages
8
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Start 25
That's handy to know then, i'll hang on for a bit and see if TomTom sort themselves out, thanks.
 
Joined
Mar 7, 2020
Messages
8
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Start 25
Well i just tried again and although Mydrive continually said "waiting for device" and then "your device is not responding" the satnav said "updating" and then "done, you can safely remove your device" and TomTom sent me an email thanking me for connecting my device so hopefully problem solved,
Thanks all.
 

canderson

Moderator
Joined
Dec 28, 2007
Messages
11,300
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
What was the update? New 1045 map?
 
Ad

Advertisements

Joined
Mar 7, 2020
Messages
8
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Start 25
Quickgpsfix

Map share community map update,

UK & ROI v10.45

Its still saying connect your device to add updates though but that's the furthest i have got recently, before it wouldn't do anything.
 
Last edited:
Ad

Advertisements


Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top