Constant restart

Discussion in 'Technical Support' started by Rodney Campbell, Oct 29, 2019.

  1. Rodney Campbell

    Rodney Campbell

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    TomTom Model(s):
    Via 52
    Hi, I have a brand new Tom Tom via 52. When connected to power using the provided leads and adapters in the car it restarts every few minutes. When not connected to power I don’t seem to have a problem. I have tried a drum restart with no change. Any ideas? Cheers. Rod
     
    Rodney Campbell, Oct 29, 2019
    #1
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  2. Rodney Campbell

    canderson Moderator

    Joined:
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    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Sounds a bit like an intermittent connection to the vehicle power. The device is probably going through its normal shutdown routine when power loss is detected.
    Not sure if it's the cable connector or socket, but have a look at all of them.
    '
     
    canderson, Oct 29, 2019
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