OneXL not recognized by TOMTOME Home as connected to computer.

Discussion in 'Technical Support' started by Tony Tiger, Aug 19, 2013.

  1. Tony Tiger

    Tony Tiger

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    TomTom Model(s):
    OneXL
    TomTom Home does not recognize that my OneXL is connected to the computer and I am unable to get updates. I am running Windows 8 with Firefox and/or Explorer. Tam able to connect from my work computer so I know it is not the cable or the TomTom. The issue appears to be with Windows or Firefox. Any ideas?
     
    Tony Tiger, Aug 19, 2013
    #1
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  2. Tony Tiger

    dhn Moderator

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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    dhn, Aug 19, 2013
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  3. Tony Tiger

    Tony Tiger

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    TomTom Model(s):
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    I beleive I have the latest Java and Flash but will check to be sure; Thanks. I am using a lap top and have tried all of the USB ports.

    Could you please re-post the link? I accidentally cleared it trying to copy
     
    Last edited by a moderator: Aug 22, 2013
    Tony Tiger, Aug 19, 2013
    #3
  4. Tony Tiger

    dhn Moderator

    Joined:
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    Location:
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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    dhn, Aug 19, 2013
    #4
  5. Tony Tiger

    Tony Tiger

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    TomTom Model(s):
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    Tony Tiger, Aug 19, 2013
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