GO6100 switch on issues


Joined
Sep 25, 2015
Messages
7
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<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
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GO6100
Hi guys, first time post so go easy on me...... I recently purchased a GO6100 to replace my aged 720 unit and was initially quite pleased with it but recently I've noticed it's sometimes becoming tricky to turn on.
If I turn off the ignition and it goes through it's 10 second ritual to sleep mode that all works fine but sometimes (not all the time as mostly it wakes right up) when I start the car again it will just sit there with a blank screen and also not respond to the switch on button either. If I wait and wait (I'm talking minutes here) eventually it may or may not turn itself back on.

Has anyone else experienced this issue?

I've been in the electronics industry for 30 yrs+ so I'm no dunce when it comes to operating stuff and possibly there is something wrong with what I'm doing but I'm not treating it any differently to my old 720 and that only refused to turn on when it had a flat battery.

Safe driving to you all.
 
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dhn

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Oct 1, 2007
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23,216
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Toronto Canada
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Go 50; Go 520
If you turn the key to the accessory setting for a second or two and then turn the car on, does the device turn on?
 
Joined
Sep 25, 2015
Messages
7
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
GO6100
Thanks for the reply. Most of the time it's OK and turns on, when it doesn't it'll just sit there blankly.... I can't work out what I might be doing differently between startups (if anything). It also happens if I place the unit on it's mount once the ignition is on, mostly starts up sometimes doesn't.

Regards.
 

canderson

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Joined
Dec 28, 2007
Messages
11,458
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Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
I might be able to explain a failure of the auto-on, but if the button isn't working either, that's another story altogether.
Still in warranty?
 
Joined
Sep 25, 2015
Messages
7
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<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
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GO6100
It is curious, it always starts in the end, just may take a few minutes, possibly it's waiting for something or the software is hanging, what's the story with the auto on failures? Yes the warranty is good, it's only a few weeks old.

Regards.
 

canderson

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Joined
Dec 28, 2007
Messages
11,458
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
Honestly, we've not heard of the symptom you report. Have never heard of a unit that fails both to respond to dock voltage AND the button. The button should never fail to provide a screen of SOME sort in more than a couple of seconds.
 
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Joined
Sep 25, 2015
Messages
7
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
GO6100
I gave it a factory reset yesterday, it's not done anything wrong today, hopefully that'll be the end of it.

Thank you for the replies.
 

canderson

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Joined
Dec 28, 2007
Messages
11,458
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
Strange. Another one to add to our list of symptoms.

Well, please keep us updated on whether or not the problem returns or 'stays gone'.
 
Joined
Sep 25, 2015
Messages
7
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
GO6100
Hi, unfortunately it did it again today. I can add that I actually drove off whilst waiting for it, and to my surprise it started giving directions, this obviously means it is on, just not switching on the screen (up until then I'd never moved whilst waiting and it had never spoken or made any noises.....). Does that sound familiar in any way to anybody?

Regards.
 
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canderson

Moderator
Joined
Dec 28, 2007
Messages
11,458
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
Not familiar, no, but it may be that the screen is running and that the backlight is failing to illuminate. Whichever - it's not a common fault, and isn't likely to correct itself.
Sorry, but I'd get that one back to the store for a replacement, pronto.
 

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