Tom Tom Via125 live Switching Off

Discussion in 'Technical Support' started by Browny127, Nov 1, 2019.

  1. Browny127

    Browny127

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    TomTom Model(s):
    125 via live
    Afternoon all. I am new to this forum. My Tomtom Via125 live keeps switching off. It starts up, I input where I want it to navigate to, it starts to find destination and then a spinning wheel on RHS of screen appears and then it switches itself off! Then shortly after, it will decide to switch itself on again and then you go through a similar process.... Totom website says my device is “no longer supported” , no new map updates available but unit will continue working on existing map but......... Anyone any ideas please?
     
    Browny127, Nov 1, 2019
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  2. Browny127

    canderson Moderator

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    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    From your description, it sounds more like the device is in a perpetual boot cycle as opposed to 'switching off'.
    Let's try something easy. When the device is off, hold down the power button until you hear the TomTom drums and then release it. That will force a hard boot of the device. See if it is still stuck in a boot cycle after you plan a new route.
     
    canderson, Nov 1, 2019
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  3. Browny127

    Browny127

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    Hi Canderson- unfortunately I have tried this and it made no difference
     
    Browny127, Nov 2, 2019
    #3
  4. Browny127

    dhn Moderator

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    dhn, Nov 2, 2019
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  5. Browny127

    Browny127

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    Thank you dhn, you are a star. All up and working again.
    Much appreciated
     
    Browny127, Nov 4, 2019
    #5
  6. Browny127

    dhn Moderator

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    Glad it worked for you.
     
    dhn, Nov 4, 2019
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