Tomtom does not deliver

Discussion in 'Introductions' started by johnnys, Aug 2, 2019.

  1. johnnys

    johnnys

    Joined:
    Aug 2, 2019
    Messages:
    2
    Likes Received:
    0
    TomTom Model(s):
    Navigator
    Ordered online and paid to ANZ.AutomotiveMaps@tomtom.com for an update to my Subaru navigator. TomTom sent me the 2008 version in an Australia 25 labelled disk. After lengthy complaints by email and phone, I received an envelop to return the item. The promised replacement disk never arrived. After more complaints and six weeks later, I finally received (i) an email saying that the refund was being processed, and (ii) one hour later, another mail, saying that they could not proceed with the refund unless I returned the second disk which I never received, adding insult to injury.

    As I am unwilling to forfeit $300, I have brought the matter to FairTrade and if unsuccessful, will have to go the Claims Tribunal.....

    Shame on Toptom
     
    johnnys, Aug 2, 2019
    #1
    1. Advertisements

  2. johnnys

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    23,016
    Likes Received:
    445
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    You do know this forum has NO official association with Tomtom the company, don't you?
     
    dhn, Aug 2, 2019
    #2
    1. Advertisements

  3. johnnys

    johnnys

    Joined:
    Aug 2, 2019
    Messages:
    2
    Likes Received:
    0
    TomTom Model(s):
    Navigator
    Yes. I believe that my experience could be util for others.
     
    johnnys, Aug 4, 2019
    #3
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.