Tomtom does not deliver

Joined
Aug 2, 2019
Messages
2
Country
<img src="/styles/default/custom/flags/au.png" alt="Australia" /> Australia
TomTom Model(s)
Navigator
Ordered online and paid to (e-mail address removed) for an update to my Subaru navigator. TomTom sent me the 2008 version in an Australia 25 labelled disk. After lengthy complaints by email and phone, I received an envelop to return the item. The promised replacement disk never arrived. After more complaints and six weeks later, I finally received (i) an email saying that the refund was being processed, and (ii) one hour later, another mail, saying that they could not proceed with the refund unless I returned the second disk which I never received, adding insult to injury.

As I am unwilling to forfeit $300, I have brought the matter to FairTrade and if unsuccessful, will have to go the Claims Tribunal.....

Shame on Toptom
 
You do know this forum has NO official association with Tomtom the company, don't you?
 

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