Tomtom does not deliver


Joined
Aug 2, 2019
Messages
2
Country
<img src="/styles/default/custom/flags/au.png" alt="Australia" /> Australia
TomTom Model(s)
Navigator
Ordered online and paid to (e-mail address removed) for an update to my Subaru navigator. TomTom sent me the 2008 version in an Australia 25 labelled disk. After lengthy complaints by email and phone, I received an envelop to return the item. The promised replacement disk never arrived. After more complaints and six weeks later, I finally received (i) an email saying that the refund was being processed, and (ii) one hour later, another mail, saying that they could not proceed with the refund unless I returned the second disk which I never received, adding insult to injury.

As I am unwilling to forfeit $300, I have brought the matter to FairTrade and if unsuccessful, will have to go the Claims Tribunal.....

Shame on Toptom
 
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dhn

Moderator
Joined
Oct 1, 2007
Messages
23,232
Location
Toronto Canada
TomTom Model(s)
Go 50; Go 520
You do know this forum has NO official association with Tomtom the company, don't you?
 
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Joined
Aug 2, 2019
Messages
2
Country
<img src="/styles/default/custom/flags/au.png" alt="Australia" /> Australia
TomTom Model(s)
Navigator
Yes. I believe that my experience could be util for others.
 

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