Portable navigation devices have high levels of satisfaction despite problems, says J

Discussion in 'Off-Topic' started by Nextourer, Dec 7, 2007.

  1. Nextourer

    Nextourer

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    Portable navigation devices have high levels of satisfaction despite problems, says J.D. Power

    Westlake Village, California - Nearly two-thirds of portable navigation device (PND) owners have experienced a problem, yet 95 per cent still say that their device meets or exceeds their expectations, according to the J.D. Power and Associates 2007 Portable Navigation Device Usage and Satisfaction Study released on Thursday.

    The inaugural study measured customer satisfaction with automotive portable navigation devices by examining six factors: ease of use, routing, system appearance, speed of system, voice directions and navigation display screen. Consumers report the highest levels of satisfaction for the overall appearance and voice directions, while system speed receives the lowest satisfaction ratings.

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    Nextourer, Dec 7, 2007
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  2. Nextourer

    Vettecaster

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    I'm still wondering how I lived without one. ;)
     
    Vettecaster, Dec 14, 2007
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  3. Nextourer

    Nextourer

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    made my california trip that much less stressful.
     
    Nextourer, Dec 14, 2007
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