I have a Go Live 2050 World. While it works well, I have a terrible problem updating it, as I regularly have the greatest difficulty getting the computer to recognize the device, and the TomTom instructions about this are of no help whatever. Today, after trying everything that I can think of, I have failed completely to get the computer to address the device. I have My Drive Connect (in case there was a problem I deleted it and then re-loaded it); the device is plugged into a USB port. I am logged into the software, which helpfully tells me that the device is not connected. I get a sporadic message on the device that the battery is charging. But the computer does not recognize the device in any way. (I.e. it is not listed under 'devices' or, as far as I can see, anywhere else.) As far as I can see, TomTom offer no way in which I can communicate with them - so I'd be most grateful if anyone can tell me what to do.