no maps found error

[JohnChiasson]

Hi,

I'm using a TomTom One XL. Here's some of the boot info:

2003-7 build 1010
hardware tomtom one xl
subID 0 1: 00
Device ID: L12108C00545
Compiled OCT 11 2007

It came with the US & Canada map built in. I managed to break the software when I unplugged it without ejecting the drive after a software update. I did copy the device contents, but after I broke it. I found and followed instructions to recover the software and reset the unit, but it didn't find any maps (of course). I copied back the map folder (listed below) but it still doesn't see the maps (no maps found error). I'd appreciate any help.

Thanks,
John

Volume in drive G is INTERNAL
Volume Serial Number is 98EB-AAF4

Directory of G:\

08/16/2011 11:57 AM 1,734 ttnavigator.bif
10/16/2009 10:39 AM 4 CurrentLocation.dat
04/08/2008 09:42 AM 44 mctx.dat
04/04/2012 03:11 PM 447 TTPnPD.log
09/21/2007 06:44 PM 24 bootloaderversion.txt
11/21/2007 12:48 PM 4,066,733 data.chk
03/22/2007 05:21 PM 70,596 tomtom.ico
05/29/2008 09:22 AM 11 gprscom.conf
04/08/2008 09:38 AM 263 mctx.txt
10/11/2007 02:39 PM 649,616 system
07/04/2006 10:17 AM 391,736 antitheftw.bmp
05/29/2008 09:22 AM 102 gprssettings.dat
11/21/2007 01:13 PM 105 install.bif
11/21/2007 01:13 PM 5,778,405 ttsystem
12/25/2008 11:59 AM 32 ttdesk.ver
12/25/2008 11:52 AM 0 connect2internet.db
12/25/2008 11:52 AM 0 connect2internet.so
12/25/2008 11:52 AM 0 connect2internetdb.ver
09/13/2007 03:48 PM 0 fm2010parameters
06/01/2007 02:36 PM 0 InstallTomTomHOME.exe
03/20/2007 03:39 PM 0 splashw.bmp
02/12/2007 01:55 PM 0 internal.dat
07/21/2005 04:33 PM 0 autorun.inf
03/15/2012 06:04 PM <DIR> voices
03/15/2012 06:03 PM <DIR> USA_and_Canada
03/15/2012 06:01 PM <DIR> TomTom-Cfg
03/15/2012 06:01 PM <DIR> raster
03/15/2012 06:01 PM <DIR> TomTom HOME Install.app
03/15/2012 06:01 PM <DIR> licences
03/15/2012 06:01 PM <DIR> maps
03/15/2012 06:01 PM <DIR> partial_updates
03/15/2012 06:01 PM <DIR> poi
03/15/2012 06:01 PM <DIR> home images
03/15/2012 06:01 PM <DIR> helpme
03/16/2012 11:05 PM <DIR> ephem
03/15/2012 06:01 PM <DIR> gns
04/04/2012 03:11 PM 714 settings.dat
03/15/2012 12:55 AM 656 UserPatch.dat
03/15/2012 12:55 AM 32 CurrentMap.dat
03/16/2012 11:16 PM 791 ttgo.bif
03/16/2012 05:26 PM 2,427 navcore_8.toc
03/16/2012 05:26 PM 6,321 program.png
03/16/2012 11:02 PM <DIR> gl
03/16/2012 11:02 PM <DIR> contacts
03/16/2012 11:02 PM <DIR> itn
03/16/2012 11:02 PM <DIR> logging
03/16/2012 11:02 PM <DIR> sounds
11/21/2007 12:47 PM 94,956 libaec.so
07/04/2006 09:17 AM 230,456 antitheft.bmp
31 File(s) 11,296,205 bytes
18 Dir(s) 625,201,152 bytes free

Volume in drive G is INTERNAL
Volume Serial Number is 98EB-AAF4

Directory of G:\USA_and_Canada

03/16/2012 05:50 PM <DIR> .
03/16/2012 05:50 PM <DIR> ..
10/16/2009 12:15 PM 60,899,328 cline.dat
10/16/2009 12:18 PM 115,239,488 cname.dat
10/16/2009 12:22 PM 125,257,274 cnode.dat
10/18/2009 04:11 PM 632 DeletedPoi.local
10/16/2009 12:23 PM 47,202,304 faces.dat
06/07/2007 11:30 AM 1,552 Fire_stations.bmp
09/06/2007 09:09 AM 1,341,954 Fire_stations.ov2
09/06/2007 09:09 AM 678,235 Fire_stations.rpf
10/16/2009 12:23 PM 30 mapinfo.dat
10/03/2011 01:54 PM 339,514 MapServerPatch.dat
03/14/2012 11:13 PM 17,494 MapSettings.cfg
10/20/2009 11:52 PM 96 MapUserPatch.dat
10/03/2011 01:54 PM 741 PatchFilter.dat
04/05/2007 12:18 PM 1,552 Playing field.bmp
09/06/2007 09:09 AM 960,922 Playing field.ov2
10/16/2009 12:26 PM 0 poi.dat
10/03/2011 01:54 PM 82,526 Safety_Cam_US_Canada_TomTom.ov2
10/03/2011 01:54 PM 132 Safety_Cam_US_Canada_TomTom.ov2.dct
10/03/2011 01:54 PM 125 Safety_Cam_US_Canada_TomTomOv2.ver
04/05/2007 01:51 PM 648 School.bmp
08/31/2007 12:41 PM 12 School.inf
08/30/2007 01:45 PM 5,102,241 School.ov2
10/03/2011 01:54 PM 311,640 ServerLineIndex.dat
10/03/2011 01:54 PM 284,440 ServerNameIndex.dat
10/16/2009 12:27 PM 15,652,474 tables.dat
10/16/2009 12:27 PM 4,995,060 tmccodes.dat
10/16/2009 12:27 PM 123 traffic.dat
08/16/2011 11:57 AM 77 traffic.inc
10/16/2009 12:01 PM 235,882 USA_and_Canada-69.meta
10/16/2009 12:27 PM 132 USA_and_Canada-69.meta.dct
10/16/2009 12:27 PM 62 USA_and_Canada.pna
03/15/2012 06:04 PM <DIR> brand
31 File(s) 378,606,690 bytes
3 Dir(s) 625,201,152 bytes free

 

[canderson]

You certainly have the critical files in your USA_and_Canada folder .. both the map files and the key data. The only thing that seems to be amiss is your poi.dat file, which should not be 0 bytes. Your cline.dat file is small, too, but I don't know if that is normal for a unit with your amount of memory. Perhaps another ONE user can pop up with that info.

Let's start with this.. you say you backed up your unit. Was that before or after the 'no maps found' problem? Did you use Home to do the backup or your PC's normal way of copying files?

If we are 100% sure you have a good map folder backup, we may have you reformat the unit and get the firmware one more time. Please don't do that, though, until we know more about your map / backup status.

 

[canderson]

I should also ask - what map version and firmware version do you have now?

What procedure did you use to clear out and reinstall the firmware the 2nd time?

 

[alfie67]

. . . The only thing that seems to be amiss is your poi.dat file, which should not be 0 bytes. Your cline.dat file is small, too, but I don't know if that is normal for a unit with your amount of memory. Perhaps another ONE user can pop up with that info. . . .

canderson, my files updated Feb 2012:

poi.dat = 92.1MB
cline.dat = 439.MB

How can I help?

 

[JohnChiasson]

Thanks for the quick responses! It's been several weeks since I did the format and backups, so I'm going on memory. If I recall correctly, I did a manual backup (wife's mac finder) after I broke the unit. Subsequently, I found and followed instructions to format the internal drive, and reload the application software all from my windows 7 laptop (I'm more familiar on windows than the mac). It was after all that, and manually copying the map folder back to the unit that it gave the "no maps found" error.

I'm not sure how to tell the firmware and map versions. Do they show up on boot by holding the power button down?

Thanks,
John

 

[alfie67]

John, I have only dealt with units which have the map installed and recognized, but, I don't believe the firmware and map version info shows up during bootup.

I am assuming that yours boots up and you do have ability to tap the screen to get to various menus. IF instead of going to those menus, tap on the (usual) map screen status bar found either on the right side, or bottom depending on how you've got yours set up. There should be two areas: one for volume adjustment, and the other are to tap is where it gives the "status summary" screen. Tap on that one and you should see the Version (mine is 8.010). Tap once again on the Version area and another screen hopefully will pop up with the ONE XL Device, App firmware, RAM, MAP name & version (mine is v855.2931); not sure what yours will say if anything, and Language.

Let us know if you can access the info you're looking for.

 

[JohnChiasson]

Hi alfie67,

Unfortunately, it seems to have gone from bad to worse. Earlier it would at least let me enter the language, time zone, etc. But now it won't proceed past the TomTom logo screen, even if I use the reset button. If I connect via usb then boot, it displays the "no disconnect" screen and I can access the internal drive fine. I wonder if replacing the poi.dat and cline.dat would help. Any chance I could get a copy of yours and give it a try?

Thanks,
John

 

[alfie67]

John - sure thing. Could you PM me to figure out the details.

 

[dhn]

alfie, I'm afraid with so few posts, John won't be able to pm you. However, I can send the email address you provided when you registered here to the email address that John used when registering and, that way, you guys can exchange emails.

 

[alfie67]

Go ahead and do that dhn; I had already sent him a PM but wasn't aware that he couldn't reciprocate.

Thanks for helping with the details!

 

[dhn]

It's done. I cc'd you.

 

[alfie67]

Thanks dhn. We've established email communications; hopefully our file transfers will go without a hitch and they will help solve his ONE XL issues.

 

[JohnChiasson]

No joy yet folks. Files are in place (Thanks Alfie67!) but on startup the unit is stuck on the TomTom logo screen. I wonder if reflashing and reloading the system with the added files will help. At least before it would take me thru the initial setup and get stuck at the no maps found.

 

[Andy_P]

Yes, I think another backup and then deleting and reinstalling the loose files (the ones not in a folder) would be in order. There are some help files in the "Articles" forum section.

 

[JohnChiasson]

Hi Andy,
I re-ran thru format and reload up to navcore 8. Recopied my USA_and_Canada map folder with Alfie's replacement files, but no joy. It allowed me to set language, time, voice, etc. but hit the no maps found error next. Anyone have any more ideas?
Thanks,
John

 

[Andy_P]

Have you tried the "ClearFlash" utility mentioned in the "1st steps to recovery" article.

Try running it three times (but don't expect to see much happening while it's working).

 

[JohnChiasson]

I did try it along with the other steps listed. But I'll give it another 2 runs and let you know.
Thanks,
John

 

[Andy_P]

Also do you have a file in a folder on the TT that is actually called "map"?

In the UK that file isn't very important (it's just used by Home to give you some more info about the map you own) but in the US it seems to be needed.

{cue one of the US mods, please!}

 

[JohnChiasson]

The extra runs didn't change anything. It ran back thru the initial setup, but hit the no maps found error afterwards. There is a folder named "maps" containing a single file named USA_and_Canada.tlv that is 4429 bytes in size.

 

[Andy_P]

There is a folder named "maps" containing a single file named USA_and_Canada.tlv that is 4429 bytes in size.

That sounds right... Sorry, it was my last hope.