Hi all, a newby here.
I have a ONE XL (model 4S00.006) which gets updated regularly, it was fine until about three weeks ago when I updated QuickGPS Fix. Now when I switch it on I get a picture of the SD card coming out with a red X on it. If I use the emulator on the PC I can see the map, but the place names have dozens of characters after them like 'U's with umlauts over them. Also, the splash screen at shutdown (the one showing the thief) has a thick black bar across the middle.
I went to the FAQ section on this forum and tried each of the suggested fixes in turn but the problem persists. I have even cleared the flash memory as described in one of the fixes. On the emulator the option to "reset factory settings" is greyed out. I feel that I'm just wasting my time at this point. Should I bin the thing and get another newer model or is there another way?
I have the same thing on my XL 30, favourites, unable to manage favourites etc. This is after a backup any ideas??
This is the diagnostics dump:
Profile folder = C:\Users\Richard\AppData\Roaming\TomTom\HOME\Profiles\wf4asq7w.default
Installation folder = C:\Program Files\TomTom HOME 2
Plugins folder = C:\Program Files\TomTom HOME 2\xul\plugins
Data folder = C:\Users\Richard\Documents\TomTom\HOME
Version = 2.9.5.3093
Language = en-GB
User name = (e-mail address removed)
Login status = User is logged in
Server =
https://home.tomtom.com/redir/
Connection settings = Direct connection to the Internet (default)
Installed add-ons = Map status indicator 1.7.1, TomTom HOME default theme 1.0.2, Emulator 8.080.9662.4
Name = TomTom XL
Device Code = AKVZWCAE8A
Serial number = RM1239H05796
Capabilities = ArrivalSounds CarSymbol Caymann Documents Durham HDTraffic HomeBackup InternalFlash Itinerary MapOverlays Newyork Newyork1Dot6 NotAutomotiveEmbedded PlusBuddies PlusDownloadDynamic PlusDownloadGeneral PlusDownloadMap PlusDownloadPOI PlusDownloadRingTone PlusDownloadScheme PlusDownloadUpgrade PlusDownloadVoice PlusEphemeris PlusFixedSafetyCameras PlusFuelPrices PlusMessageNotification PlusMobileSafetyCameras PlusOnlineCamera PlusPushChannel PlusRoadConditions PlusTraffic PlusTripReporting PlusWeather Prague RDSTMC SDSlot StartupImage SuspendImage Traffic WarningSounds screensize=480x272
Storage devices = Internal Memory (G
![Smile :) :)](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
- Active
Installed Items = program/Navigator 8.083, startupscreen/splash 1, startupscreen/splashw 1, suspendscreen/antitheft 1, suspendscreen/antitheftw 1, carsymbol/-default 1, carsymbol/Arrow Yellow 1, carsymbol/BlueCar 1, carsymbol/ClassCar 1, carsymbol/FamilyCar 1, carsymbol/FinnedCar 1, carsymbol/GreyCar 1, carsymbol/Oldtimer 1, carsymbol/RaceCar 1, carsymbol/RedCar 1, carsymbol/SportsCabrio 1, carsymbol/SportsCar 1, carsymbol/SUV 1, carsymbol/YellowCar 1, satimage/eux 4, voice/Dansk - Brigitte 4, voice/Deutsch - Werner 4, voice/Deutsch - Lisa 4, voice/English(UK) - Tim 4, voice/English(UK) - Jane 4, voice/Español - Marta 4, voice/Français - Jacques 4, voice/Français - Catherine 4, voice/Italiano - Chiara 4, voice/Nederlands(NL) - Bram 4, voice/Nederlands(NL) - Eva 4, voice/English(Irish) - Sean 7, voice/English(Irish) - Kathy 7, voice/Nederlands(B) - Lucie 4, voice/Norsk - Liv 4, voice/Svenska - Astrid 9.3, voice/Norsk - Jorgen 4, voice/Svenska - Patrik 9.3, voice/Español - Antonio 4, voice/Dansk - Nils 4, voice/Italiano - Roberto 4, voice/Português - Joaquim 4, voice/Português - Catarina 4, voice/Suomi - Kati 9.4, voice/Suomi - Matti 9.4, voice/Nederlands(B) - Bernard 4, voice/Catalan - Maria 4, voice/English(UK) - Homer Simpson (UK Yards) 1, zipcode/Great_Britain 910, ephemeris/Ephemeris 1371752537, map/United_Kingdom_and_Republic_of_Ireland 910.4952, safetycamera/Safety_Cam_UK_TomTom 3131
Error incident IDs =
* Computer info:
Operating system: Windows NT 6.1 (build 7601, Service Pack 1)
Free memory: 1593524224 bytes
User home directory: "C:\Users\Richard\Documents\"
Home volume space: 86131 / 228231 MB
Temporary directory: "C:\Users\Richard\AppData\Local\Temp\"
Temp volume space: 86131 / 228231 MB
Install directory: "C:\Program Files\TomTom HOME 2\xulrunner\"
Install volume space: 86131 / 228231 MB
External volume devices: G: [INTERNAL] 734 / 979 MB
OS login name: "USER ID"
Host name: "Richard-PC"
Date and time: 2013-06-15 19:29:20
* HOME info:
DLL Version: 2.9.5.3093
MapShare DLL Version: 2.9.5.3093
Language: en-GB
* Connected device: "TomTom XL"
ID: "AKVZW CAE8A"
Type: "xl2008_t_1024_m"
Serial: "RM1239H05796"
MapShare information:
Patch format version: 2.4
Map patch downloads: true
POI patch downloads: false
Feedback email address:
Patches to upload: 0
POI Subscriptions:
ttgo.bif file contents:
[TomTomGo]
DeviceName=TomTom XL
DeviceVersionHW=ONE XL (v9)
DeviceSerialNumber=RM1239H05796
DeviceUniqueID=AKVZW CAE8A
RamDiskVersion=20090817
BootLoaderVersion=55136
LinuxVersion=343369
ApplicationVersionVersionNumber=8083
ApplicationVersion=9669
UserLanguage=English UK
[email protected]
LastConnectionTime=Never
GPSFirmwareVersion=
BuiltInColorScheme0=Belgica
BuiltInColorScheme1=Brittanica
BuiltInColorScheme2=America
BuiltInColorScheme3=Germanica
BuiltInColorScheme4=Australia
BuiltInColorScheme5=Deuteranopia
BuiltInColorScheme6=Greys
BuiltInColorScheme7=Antarctica
BuiltInColorScheme8=Africa
BuiltInColorScheme9=Astra
CurrentColorSchemeBuiltIn=0
CurrentVoiceInfo=Homer
CurrentMap=United_Kingdom_and_Republic_of_Ireland
CurrentMapVersion=910.4952
CurrentHomeLocation=51.10222,-1.78491,Partridge Way SP4 53, Salisbury
Traffic=N
CurrentFuelpricesType=
CurrentFuelpricesTypeString=
CurrentFuelpricesLastFullUpdate=
ValueRatio=CIoNEF24wKoupVQkVw==
Features=PlusDownloadDynamic,PlusDownloadGeneral,PlusDownloadMap,PlusDownloadPOI,PlusDownloadScheme,PlusDownloadUpgrade,PlusDownloadVoice,PlusDownloadRingTone,PlusMessageNotification,PlusPushChannel,PlusTraffic,PlusWeather,PlusEphemeris,PlusBuddies,PlusMobileSafetyCameras,PlusRoadConditions,PlusFixedSafetyCameras,PlusFuelPrices,HDTraffic,PlusOnlineCamera,PlusTripReporting,HomeBackup,Newyork,Newyork1Dot6,Itinerary,Caymann,Durham,CarSymbol,RDSTMC,Prague,SDSlot,InternalFlash
SupportedPatchTypes=1F
NrSupportedErrorTypes=132
UserPatchDatVersion=102
CompressedPatchVersion=150
MapServerPatchDatVersion=104
DeletedPoiDatVersion=200
ServerLineIndexDatVersion=102
ServerNameIndexDatVersion=102
MapShareSupportedProviders=203
CharacterSet=Latin-1
tthome.bif file contents:
[TomTomHOME]
[email protected]
IL #1: 'Internal Memory' 734 free/979 total MB Block Size 16384 Media Name 'InternalMemory' serial $82ea1351, Writable
* Connection Status:
Test1: Request Code of
http://home.tomtom.com/media/suppliers/check.png: 200, (Success)
Test2: Request Code of
https://home.tomtom.com/media/suppliers/check.png: 200, (Success)
Test3: Request Code of
http://download.tomtom.com/sweet/application/releases/check.png: 200, (Success)
Test4: Request Code of
http://download.tomtom.com/sweet/application/releases/check.zip: 200, (Success)
Test5: Request Status of
http://download.tomtom.com/sweet/application/releases/check.zip for Byte Range: 206, (Success)